Application Support
BayOne SolutionsAustin, TX, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description2 Rounds The role is system administration heavy, with a strong focus on enterprise application support using Lenel OnGuard (access control & video management systems). Core work includes system administration and maintenance of enterprise applications. Monitoring replication, log files, and identifying / resolving errors. Managing and troubleshooting access control and video management platforms. Working with offline scanners, networking devices, and triaging technical issues. Maintaining and managing databases : running queries, producing ad-hoc reports, supporting integrations, and updates. Provides global support across data centers, offices, warehouses, and authentication systems. Acts as part of the support team for end users (approx. 40% of time), handling tickets related to projects or operational issues. Works closely with engineering and operations teams to resolve support tickets. Regular collaboration with internal teams and external vendors (working with Customer Success Managers). Participation in priority-setting meetings, ticket review calls, and weekly team meetings. Rotational on-call support (weekly); occasional after-hours escalation, but not frequent. Access control solutions (Lenel OnGuard, Gentech, Mindstone) Video management systems Tableau dashboards (basic edits and modifications) Strong hands-on enterprise experience with Lenel OnGuard 3+ years relevant experience Vendor certifications (Lenel OnGuard, HID, Lenel, Honeywell, or Genetec) Networking troubleshooting (devices, connectivity issues) Awareness of cloud infrastructure / SaaS application support Associate Contract Information Technology IT Services and IT Consulting, Retail, and Technology, Information and Media
This range is provided by BayOne Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$30.00 / hr - $33.00 / hr
Job Title : Application Support
Location : Austin, TX (3 days / week), open for REMOTE as well
Pay rate $30-33 / hr on W2. (NO C2C)
Position
Position Type
- Contract
Interview
Projects & Day-to-Day Responsibilities
Team Structure
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J-18808-Ljbffr
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Application Support • Austin, TX, US
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