Financial Analyst IV

Financial Analyst IV

Career Opportunity Financial Analyst IV Location : Hybrid with occasional travel, located in Yulee, FL, West Palm Beach, FL, Newark, DE, or Dover, DE What makes us great At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

What you'll be working on

• Partners with Customer Care leadership to develop and manage budgets, forecasts, and long-range financial plans
• Analyzes customer service cost drivers, call center performance metrics, and billing operations to identify opportunities for efficiency and cost savings
• Designs, maintains, and optimizes SAP data models to support financial reporting and operational analysis for Customer Care
• Extracts, transforms, and analyzes customer care data from SAP modules (e.g., FI / CO, IS-U, CRM) to support decision-making and performance tracking
• Works with Customer Care leadership to develop, monitor, report and refine key performance indicators (KPIs)
• Develops dashboards and reports that visualize financial performance and operating KPIs such as aged receivables, payment metrics, cost-to-serve, call resolution rates, billing accuracy, as well as customer experience trends
• Supports regulatory filings and rate case preparation with financial models and cost allocation analysis
• Leads financial impact assessments for new customer programs, technology investments, staffing levels (internal and outsourced) and process improvements
• Collaborates with IT, Operations, and Regulatory teams to ensure financial alignment across initiatives
• Interprets data to create recommendations as necessary and present findings to Customer Operations and Finance Senior Leadership
• Prepares executive-level presentations and reports that translate complex data into key points and actionable insights
• Advises on internal controls, Sarbanes-Oxley (SOX), and regulatory requirements
• Supports the production of a monthly reporting package with variance analysis against prior year, budget, and forecast, including operating expense and / or gross margin analyses, projections, and reports
• Owns and maintains financial statements for the budget and forecast in the financial planning system and from time to time perform general system maintenance.
• Continuously identifies and implements improvements to financial processes and reporting, enhancing efficiency, accuracy, and decision support.

Who you are

What's in it for you

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, disability or veteran status, among other factors.