Senior Consultant, Healthcare Safety & High Reliability

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission :

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values :

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship : Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me : Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning : Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate : We challenge the status quo with creativity and innovation as our true north.
• Better together : We check our egos at the door. We work together, so we win together.

A stronger safety culture doesn't just reduce harm-it builds trust, boosts morale, and keeps care teams aligned on what matters most.

From strategy and design to execution, our expert team of healthcare safety consultants specialize in process and operations improvements that focus on what matters most : safety, quality, experience, and the human elements that affect those vital building blocks of care.

Zero harm is closer than ever before, and we're doing our part to make it a reality. Our healthcare safety consultants work closely with healthcare leaders to stop patient and employee harm before it happens, through proven best practices and high reliability organizing (HRO) consulting services.

Award-winning expertise

High reliability culture transformation. Human-based process improvement. Quality and operations. And outcomes optimization. We specialize in the strategy design and execution of all of the above.

Robust safety culture

Safety, clinical quality, PX, employee engagement, and workforce efficiency are all intertwined. Our healthcare safety consultants help you evolve the application and adoption of HRO principles and ignite culture transformation.

Life-saving partnerships

We're working with over 1,000 hospitals, integrated health systems, long-term care providers, and medical group practices to reduce Serious Safety Event Rates (SSER) by 80%.

Harm reduction gets real

We help you apply Communication and Resolution Program (CRP) fundamentals to elevate clinical outcomes and workforce engagement, lower litigation costs, and keep all your people safer, longer.

Press Ganey's team of safety experts guide hospitals, integrated health systems, long-term care providers, and medical group practices to improve patient and workforce safety and sustain consistent performance over time. Press Ganey's Strategic Consulting team and high reliability methodologies have helped more than 1,100 health care organizations improve patient and workforce safety, typically resulting in an 80% or better reduction in Serious Safety Event Rates aligned with the company's Safety Event Classification taxonomy.

Responsibilities include :

Qualifications include :

The role may be based remotely (work from home) in the U.S. or based at one of our hub locations in Chicago, Boston, or South Bend. At these locations, to work #bettertogether, we operate with a hybrid working model and we gather in our office locations three days a week (Tuesday, Wednesday, & Thursday). For the remaining days, we work from home. Adjustments to this schedule will occur when traveling.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs :

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $120,000 - $172,000 . It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here : https : / / www.pressganey.com / legal-privacy /