Digital Treatment Planning Manager- Full Arch Implants

Essential Functions :

• Provides day-to-day management of the Digital Treatment Planning (DTP) team.
• Establishes metrics, monitors and reports on individual and team production performance.
• Identifies gaps in skills, training and / or product and proposes solutions, and creates and delivers training.
• Sets up and continuously monitors and improves workflow processes.
• Participates in new product development to continuously evolve service levels and product scope.
• Assists in development of training content for internal and external training.
• Monitors cases for common / typical issues and propose solutions (e.g. training, FAQ, Knowledge Database).
• Coaches and mentors team on DTP skills, problem solving, and creative solutions.
• Builds team knowledge on clinical issues that impact DTP success (pre, during and post-surgery).
• Advocates for Glidewell DTP at events, study clubs, tradeshows as requested.
• Interviews, hires, onboard and develops new team members.
• Develops and implements ‘new DTP team member’ training protocols and processes.
• Maintains focus on sales and patient safety and sustains quality and service level.
• Ensures quality of work provided is to the industry standards.
• Implements rigorous quality control (QC) protocols on all aspects of DTP workflow.
• Implement and adopts new digital workflows, staying informed about current and emerging technologies to align with the industry trends and customer needs
• Assess team’s review sessions to ensure quality and customer satisfaction is met.
• Monitors and reports on case backlog and case rejection volume and reasons, and implements solutions.
• Serves as a liaison between Customer Service department, customers, and internal departments and divisions; provides accurate and complete information in a prompt and articulate manner.
• Executes Digital Treatment Planning and interfaces with clinicians on challenging and complex cases.
• Incorporates new software as necessary to grow and support DTP goals and initiatives.
• Performs digital treatment planning as necessary and when required.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience :

Pay range : $88,000.00 to $118,000.00 / yr