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Housing Program Manager

Housing Program Manager

Nationwide Childrens HospitalColumbus, OH, US
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Housing Manager

The Housing Manager provides administrative and operational leadership for The Center for Family Safety and Healing's housing services and joint leadership of the 24 / 7 Domestic Violence Hotline. This role oversees the design, implementation, and ongoing operation of housing initiatives, including HUD-funded Rapid Rehousing and Transitional Housing programs, to expand survivor housing options, reduce barriers, and provide supportive services that promote safety, healing, and long-term housing stability for domestic violence survivors in Franklin County.

Essential Functions :

Program Development & Implementation

  • Design, Launch and Manage RRH Program

Review and apply HUD guidelines and CoC standards to ensure compliance.

  • Incorporate best practices from successful RRH models and Housing First principles.
  • Conduct local needs assessments to inform program design and identify service gaps.
  • Define the RRH program's target population, eligibility criteria, and service scope.
  • Develop Housing Strategy

    • Build partnerships with landlords, property managers, and housing authorities to secure affordable housing units.

  • Coordinate with CSB partners to maximize HUD programs such as DV Bonus Rapid Rehousing and Transitional Housing.
  • Lead TCFSH's role in implementing and sustaining a Victim Coordinated Entry system to ensure equitable access to housing and shelter resources.
  • Create Policies & Procedures

    • Develop housing program policies for eligibility, assistance duration, rental assistance parameters, and service levels.

  • Establish benchmarks and evaluation metrics to measure program outcomes and service quality.
  • Implement systems for data collection and analysis in alignment with HUD and funder requirements.
  • Operational Oversight

    • Co-Manage the 24 / 7 DV Hotline

    Support hotline operations in collaboration with the Intake team to ensure efficient call triage, timely crisis response, and connection to housing or advocacy services.

  • Supervise Housing Team

    • Provide leadership and supervision to Community / Housing Advocates and the Housing Resource Specialist.

  • Assign and manage caseloads, ensuring balanced workloads and quality service delivery.
  • Support staff in client needs assessments, housing plan development, and goal achievement.
  • Ensure staff provide domestic violence education, self-sufficiency coaching, financial literacy, and tenancy rights education.
  • Quality Assurance & Compliance

    • Oversee timely, accurate data entry into Penelope and HUD-required systems; conduct regular audits.

  • Ensure secure storage of client records to meet confidentiality, agency, and HUD compliance standards.
  • Monitor performance metrics, housing stability rates, and service outcomes; prepare reports for internal use and external funders.
  • Training, Collaboration, and Advocacy

    • Train housing staff in trauma-informed care, housing navigation, HUD program requirements, and RRH best practices.

  • Build relationships with community stakeholders to promote program awareness and increase referral sources.
  • Engage in advocacy efforts that support housing stability, affordability, and survivor-centered services.
  • Foster cross-agency collaboration to provide comprehensive support to survivors, including mental health, legal, and employment resources.

    • Education Requirement :

  • Bachelor's or master's degree in social work, Human Services, or related field

    • Licensure Requirement :

    (not specified)

    Certifications : (not specified)

    Skills :

  • Strong understanding of local housing systems, HUD policies, and tenant / landlord relations, DV / SA Survivor Advocacy, and safety planning, Fair housing, tenant rights.
  • Knowledge of local housing systems, resources, and landlord engagement strategies.
  • Understanding of the intersection of family violence, homelessness, child welfare, criminal justice, and healthcare systems.
  • Proven leadership, supervisory, and program management skills.
  • Commitment to trauma-informed, survivor-centered, and culturally responsive service delivery.

    • Experience :

  • At least 3 years of experience in housing navigation, case coordination, or DV survivor services, and trauma-informed care, motivational Interviewing, and client engagement.
  • Experience with data systems (e.g., Penelope, HMIS) and grant compliance reporting.

    • Physical Requirements :

    OCCASIONALLY : (none specified)

    FREQUENTLY : (none specified)

    CONTINUOUSLY : (none specified)

    Additional Physical Requirements performed but not listed above : (not specified)

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    Manager Housing • Columbus, OH, US

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