Lead Care Coordinator III

Job Description

Job Description

JOB SUMMARY

The Lead Care Coordinator oversees Supportive Services’ scattered site Permanent Supportive Housing program in the community, focusing on case management and assisting individuals with obtaining and maintaining housing successfully within the community. Embodying the performance standards as outlined below, the Lead Care Coordinator is responsible for team implementation and oversight of landlord relationships, lease programs, creation of a home-share program; provision of case management for those clients referred from the Office of Aging and Adult Services, finding, and retaining housing, plus identifying sources for housing funding, housing-based education, credit counseling and linkage to appropriate related community resources. The ideal candidate is a collaborative, organized, critical thinker. Who can manage priorities and demonstrates leadership to a professional team of providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Ensure development, implement, monitor, evaluate and modify a person-centered housing support plan to ensure consumers are receiving services as described in contract
• Ensure compliance with the weekly performance standards, billing 100 units / 25 hours per week
• Supervise accurate recordkeeping including but is not limited to intake; service planning; service delivery including advocating for clients with property owners / managers as necessary and providing resource information; and case closure.
• Supervise and prepares and completes accurate, timely reports and documentation for billing of services as required by Volunteers of America Southeast Louisiana, Inc. and regulatory agencies / funding sources.
• Keep Clinical Managers staff apprised of gaps in services availability, legal obligations / court-mandated cases regarding the consumer and assist in efforts to provide needed services.
• Perform home visits and off-site Community Psychiatric Support Treatment, providing transportation to consumers as appropriate.
• Provide ongoing monitoring of client’s needs, counseling, clinical psycho-education services,
• Ensure clients receive strength-based assessment and make referrals to community-based services.
• Ensure tenants in accessing and maintaining entitlements / benefits and meeting obligations of tenancy.
• Assist clinical managers, Care coordinators and tenants in problem-solving and conflict resolution
• Provide crisis response and intervention
• Collaborate with other community service providers working with each tenant.
• Ensures eligibility of services prior to performing services
• Maintain assigned up-to-date client files and program records
• Participation in training is required by accreditation standards, plus performance and quality improvement efforts.
• Adherence to Performance, CARF and Quality Standards
• Performs related duties as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

SUPERVISORY DUTIES :

KEY CONTACTS

Maintains critical relationships with the following :

KNOWLEDGE, SKILLS AND ABILITIES :

This position requires knowledge, skills and abilities equivalent to :

EDUCATIONAL LICESURE REQUIRMENTS :

Travel to other locations as appropriate in the performance of duties and responsibilities.

Must have :

PHYSICAL REQUIREMENTS :

This employee’s work is performed at various locations where services are provided to consumers. Incumbent must be able to handle the demands of extensive driving throughout the metro service area.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.