Contact Center Agent
VirtualVocationsLansing, Michigan, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Contact Center Agent responsible for being the first point of contact for customers.
Key Responsibilities
Handle inbound calls and emails from customers or technicians 24 / 7 / 365
Gather details related to customer inquiries and identify appropriate actions
Enter service call details into the appropriate application and manage service call priorities
Required Qualifications
High School Diploma Required
1+ years of customer service experience
Basic PC skills required, including experience in Microsoft Word and Excel
Ability to work in a high call volume environment
Ability to type a minimum of 40 words per minute
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Contact Center Agent • Lansing, Michigan, United States
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