Resource Representative Call Center Agent - State Program Administrator

Resource Representative Call Center Agent

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple vacancies.

As a Resource Rep Call Center employee with Taxpayer Assistance, you will assist internal and external customers over the phone and by email. You will provide assistance to agents that directly assist customers on compliance and technical tax issues. The best candidate for this position should have a passion for educating and coaching a team, enjoy researching, and be a good communicator. They should also have the ability to problem solve and understand the need to deliver accurate information.

This position is eligible for hybrid telework. Effective June 1, employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Minimum Qualifications

• Experience working in a call / contact center environment.
• Customer service experience.
• Experience coaching staff and utilizing resources and procedures.
• Researching customer inquiries and educating customers to comply with tax laws.
• Planning, organizing, coordinating, and problem-solving skills.

Preferred Qualifications

Physical Requirements

Additional Requirements

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer / educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.