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Field Service Technician

Field Service Technician

Savaria USARoxbury, MA, US
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Job Description

Job Description

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

SAVARIA PATIENT CARE

Built from a heritage of brands including Span, Handicare and Silvalea, Savaria Patient Care provides products designed for safe patient handling and positive outcomes. Our research and clinically based product portfolio include therapeutic surfaces for pressure management and positioning, a complete range of innovative ceiling and floor lifts and slings. Savaria Patient Care is a division of Savaria Corporation, a global leader in accessibility.

OVERVIEW : The primary purpose and function of this position is to provide preventative maintenance and repair services at customer locations in accordance with established procedures and methods using appropriate tools, test equipment, and replacement parts.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Provide service to customers in accordance with Savaria Patient Care’s terms and conditions
  • Establish and maintain positive relationships with customers and Savaria Patient Care’s employees
  • Accurately identifies customer expectations and needs and recommend products and services based on observed customer needs
  • Participate in all training programs and demonstrate the ability to apply knowledge and concepts obtained from these training programs
  • Prepare and submit accurate reports on time
  • Maintain expenses and required inventory in accordance with Savaria Patient Care’s guidelines
  • Comply with all Savaria Patient Care, customer, and government Health and Safety regulations
  • Responsible for regular maintenance and cleanliness of vehicle
  • Accountable for maintaining vehicle inventory, tool inventory and good condition of tools provided
  • Commitment to providing superior customer service
  • On occasion and as required, assist with training new hires via job shadowing and demonstration of tasks.
  • Other duties as required

SUPERVISORY RESPONSIBILITIES :

  • This position has no supervisory responsibilities.

    • COMPETENCIES :

  • Responds promptly to customer needs
  • Solicits customer feedback to improve service
  • Meets commitments
  • Speaks clearly and persuasively in positive or negative situations.
  • Responds well to questions
  • Conserves organizational resources
  • Promotes a harassment-free environment
  • Treats people with respect and upholds organization values
  • Follows policies and procedures
  • Takes independent actions and calculated risks
  • Displays willingness to make decisions
  • Exhibits sound and accurate judgment
  • Observes safety and security procedures
  • Determines appropriate action beyond guidelines
  • Reports potentially unsafe conditions
  • Uses equipment and materials properly

    • LANGUAGE SKILLS :

  • Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, technical procedures, government regulations and procedural manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

    • EDUCATION, EXPERIENCE & TRAINING :

  • High school diploma
  • 2-4 years’ experience or training in technical support role or technical repair role in the biomedical device field or equivalent field is an asset
  • Previous experience in the health care industry is an asset

    • COMPUTER SKILLS :

  • Ability to operate and navigate a mobile phone (Android / IOS), PC and / or tablet (Microsoft OS).
  • Ability to navigate, complete, and save Adobe PDF fillable forms.
  • Competency with Windows and Microsoft Office applications required (Word, Excel).

    • CERTIFICATES, LICENSES OR REGISTRATIONS :

  • OSHA 10 Hour Certification required within 90 days of onboarding (paid by employer); OSHA 30 Hour Certification preferred.
  • Valid driver's license in good standing.
  • Must be able to pass routine background checks.

    • PHYSICAL DEMANDS :

  • The employee may frequently stand, walk, stoop, kneel or crouch during shift. Employee will be required to regularly climb ladders (minimum 8 feet) and safely carry up to 26lbs. lift motors up and down ladders. Employee must be able to occasionally lift 23lbs. and use mechanical assistance to lift weights in excess of OSHA regulated allowable amounts.

    • TRAVEL :

  • Travel to customer locations within assigned territory. Some overnight travel will be required.

    • WORK ENVIRONMENT :

  • This position works in an environment with moderate to loud noise levels.
  • This position may be required to enter acute and long-term care rooms subject to infection control precaution procedures. Training on Infection Prevention & Control Routine Practices will be provided.
  • PPE training and equipment will be provided by the company.

    • Savaria provides equal employment opportunities and consideration to all qualified employees and applicants, including disabled individuals and veterans.

    #savariapatientcare

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    Field Service Technician • Roxbury, MA, US