Tier 1 IT Support Specialist
VirtualVocationsNewark, New Jersey, United Statesjob_description.job_card.variable_hours_ago
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A company is looking for a Tier 1 IT Support Specialist to provide first-line IT support for federal customers.
Key Responsibilities
Manage toll-free access for end users and handle incoming calls through IVR and ACD systems
Provide Tier 1 support for desktop applications and enterprise tools, resolving common technical issues
Coordinate incidents and service requests, escalating unresolved issues to higher-tier support as needed
Required Qualifications
Associate's degree in computer science, information systems, engineering, or related field, or one year of relevant IT experience
Proficient in managing multi-channel support (phone, email, tickets)
Experience using ServiceNow or comparable ITSM platforms for ticket and knowledge management
Ability to collaborate with Tier 2 / 3 teams and communicate escalation paths
Strong troubleshooting skills for hardware, software, and network issues
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It Support Specialist • Newark, New Jersey, United States
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