MUSCP - Administrative Assistant I - Department of Otolaryngology

MUSCP - Administrative Assistant I - Department of Otolaryngology

The Audiology Administrative Assistant provides behind-the-scenes administrative support to ensure the smooth operation of audiology services for patients of all ages. This role focuses on clerical duties, scheduling coordination, record management, and communication support for audiologists and clinic staff. Although the assistant does not serve as the primary point of contact for patient check-in, he / she plays a vital role in maintaining efficient workflows and high-quality patient care.

Job Duties :

• Coordinate audiology appointment scheduling, rescheduling, and cancellations as directed by clinical staff
• Coordinate sedated hearing procedures
• Manage and update patient records in the electronic health record (EPIC) system
• Assist with insurance verifications, authorizations, and referral documentation
• Prepare and organize clinical forms, reports, and intake documentation for provider use
• Track and manage hearing aid orders, repairs, returns, and warranties
• Communicate with patients, caregivers, and referring providers regarding appointment logistics, documentation needs, and follow-up procedures, as directed
• Support audiologists by preparing documentation, printing reports, and organizing clinical paperwork
• Maintain accurate internal tracking systems for patient follow-ups, equipment returns, and other clinic workflows
• Assist with inventory management of audiology supplies and hearing aid accessories
• Perform general administrative tasks such as scanning, faxing, and correspondence preparation

Education and Experience :

Skills and Abilities :

Working Conditions :

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.