Talent.com
SVP, Client Operations
SVP, Client OperationsDan Global • New York, NY, US
SVP, Client Operations

SVP, Client Operations

Dan Global • New York, NY, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

Dentsu Is a Modern Marketing Solutions Company

Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology.

Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle.

We are champions for meaningful progress and we strive to be a force for goodfor our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

SVP, Global Operations

The SVP, Global Operations, oversees all activities relating to transforming the way we win, manage and grow top-tier client relationships that work with dentsu across multiple agencies, or capabilities (we call these clients integrated "Solutions" accounts). As dentsu becomes a more integrated business across Creative, Media and Customer Experience, transforming our sales, solutions and client management operations is a vital organizational capability.

The Global Operations Lead will oversee and manage operational excellence and transformation initiatives that will strengthen governance, resourcing and processes, enabling technology and tools that bring together talent from across dentsu (across disciplines and global regions) to all work together in servicing one of our top clients. The role aims at integrating the best of dentsu to create harmonized processes and systems across various groups, with a view to creating an organization that is scalable and agile to lead and respond to market and client needs. Given the global nature, this person will need to delineate global standards vs. freedoms within the framework.

This position will report directly to the account's Global Media Lead and partner with the account's Global COE Leadership Team (Media, Strategy, Planning, Analytics & Transformation Lead) to implement and drive excellence in every area of Client Management, Transformation & Operations. In this role you will lead Global Compliance to new operational best practices and lead & guide the US Operations Team (ie Ad Ops, Tools & Systems, Project Mmgt, Traffic, Creative, etc).

Critical Role Priorities

  • Partner with Global Client Management Leads (Global Media & Global Transformation Lead) and US & Global Finance leads for P&L management and tracking.
  • Systematize and deliver new business models & best in class ways of working across a holistic Global Operating System, while understanding nuances across regions
  • Partner with Global Client Management to aid in the delivery of client & agency financial growth planning
  • Ensure talent / team planning & processes are operationally best in class
  • Communicate and embed the Global Solutions strategy and a roadmap for Operational Excellence and maturity improvements in Solutions for the dentsu group in the US, Americas and Globally in order to meet objectives for our future state organization across markets, agency brands, shared capability services.
  • Work closely with colleagues within the businesses covering Finance, Sales Operations, Legal, Internal Audit, Privacy, Information Technology and HR aspects.
  • Provide overall leadership for the governance and compliance of Solutions policy, standards, guidelines and processes in the Americas & Globally.
  • Oversee ongoing Solutions operation and transformation maturity reviews across the Americas & Globally and oversee the implementation of any agreed action plans and report on progress.

Qualifications

Critical Role Experiences and Skills Desired

  • 15+ yrs experience operating within a large, complex global organization
  • Experience managing direct & in-direct direct reports of 10+
  • Proven experience of taking an organization through complex transformation aimed at process optimization and operational excellence. Building & Implementing business operation systems and control frameworks including staffing, controls, financial / budgetary aspects and new tech & tool selection / implementation.
  • Strong understanding of business operation excellence and transformation best practices and standards bringing in outside expertise and subject matter excellence.
  • Demonstrates C-suite maturity, with a Board Level presence and a strong ability to collaborate with multiple levels of the business and functional leaders to streamline processes and work towards resolution of challenges, constraints, and roadblocks and leading innovation across operations.
  • Developed Best-in-Class Ways of Working across geographically diverse teams.
  • Can do attitude and ability to work effectively in a matrix organization structure with significant emphasis on collaboration, influence and persuasion, rather than relying entirely on command and control.
  • Excellent communication skills with the ability to present complex concepts, risks and strategies to the Regional Executive and senior management in business terms, while being able to discuss detailed technical aspects with experts in the dentsu business.
  • Ability to recruit, manage and develop a high performing team of business operation and transformation experts.

    • Key Success Factors

  • High Learning Agility - unbridled curiosity and the ability to discover trends ahead of time ("look around corners") and glean valuable insights; not merely an effective executor of initiatives, anticipatory in her / his approach and provokes senior level conversation
  • Making Complex Decisions - can solve even the toughest and most complex of problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; adds personal wisdom and experience to come to the best conclusion and solution, given the situation; uses multiple problem-solving tools and techniques
  • Getting Organized - is well organized and resourceful; effective and efficient at marshalling multiple resources to get things done; lays out tasks in sufficient detail to mark the trail; is able to get things done with less and in less time; can work on multiple tasks at once without losing track; foresees and plans around obstacles
  • Dealing with Trouble - fearlessly takes on all issues, challenges, and people; comfortably confronts and works through conflict; delivers negative feedback and messages without hesitation; deals promptly and fairly with problem performers; lets everyone know where they stand; thrives in crises and is energized by tough challenges; not afraid to make negative decisions and take tough action; challenges the status quo
  • Focusing on Action and Outcomes - attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he / she starts
  • Inspiring Others - skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates with skill to achieve a fair outcome or promote a common cause; communicates in a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people
  • Acting with Ethics, Honor and Character - Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks straight; walks his / her talk; is direct and truthful but at the same time can keep confidences
  • Being Open and Receptive - at ease and relaxed; easy to talk to and get to know; listens attentively; is an open book; has a positive sense of humour; deals calmly with stress and gives people a chance to catch up

    • The Person

  • Builder, Entrepreneurial Spirit
  • Practical, pragmatic, driven and resilient with high emotional intelligence
  • Confident, ambitious, highly professional and visible, able to interact easily at all levels
  • Inclusive, supportive, empathetic and open to diverse perspectives
  • Positive, dynamic, enthusiastic; capable of maintaining a high level of energy and team spirit, high learning agility

    • Location : New York

    Brand : iProspect

    Time Type : Full time

    Contract Type : Permanent

    Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

    Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans.

    serp_jobs.job_alerts.create_a_job

    Svp • New York, NY, US