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Executive Director, Onboarding Strategy

Executive Director, Onboarding Strategy

CVS HealthWoonsocket, RI, US
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Executive Director Of Onboarding Strategy

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Executive Director of Onboarding Strategy is responsible for unifying and leading CVS Health's enterprise-wide onboarding experience. This leader will integrate fragmented functional components and drive a discovery phase to map current state, identify gaps, and prioritize opportunities. By leveraging technology, analytics, and cross-functional partnershipsincluding DDAT HR Technology, HR Analytics, and key vendorsthe Executive Director will deliver a scalable, best-in-class onboarding strategy that accelerates colleague engagement, supports diverse roles, and embeds CVS Health's culture and transformation goals from day one.

Signature Impact (First 12 Months) :

  • Establish clear enterprise ownership and governance for onboarding, uniting all functional stakeholders under a single vision.
  • Complete an enterprise-wide discovery and gap analysis, resulting in a prioritized onboarding transformation roadmap.
  • Deliver measurable improvements in onboarding experience and consistency, with a special focus on addressing the 'middle' of the organization.
  • Launch and operationalize a scalable onboarding program that improves new colleague engagement and retention across all business units.
  • Partner with DDAT HR Technology, HR Analytics, and external vendors to implement innovative, tech-enabled onboarding solutions and real-time feedback loops.

Major Responsibilities

  • Develop and implement a comprehensive onboarding strategy that supports diverse colleague personasfrom in-store and call center roles to executive leadership.
  • Serve as the enterprise owner of onboarding, establishing clear governance, accountability, and cross-functional alignment across all stakeholder groups (HRSS, IT, HRBPs, TA, Real Estate / Facilities, Hiring Leaders, EAs, etc.).
  • Lead the discovery phase through listening tours and analysis of lifecycle surveys, TA hiring surveys (new hire and hiring manager), retail onboarding surveys, and executive interviews.
  • Synthesize large volumes of quantitative and qualitative data and feedback to inform onboarding strategy and prioritization.
  • Translate insights into a prioritized roadmap balancing short-term actions with long-term investments.
  • Partner across Learning & Development, HRSS, IT, DDAT HR Technology, HR Analytics, HRBPs, TA, hiring leaders, and EAs to ensure consistent, seamless onboarding experiences.
  • Prioritize and address the most significant onboarding gaps.
  • Build strong relationships with senior and executive leaders to drive alignment and sponsorship for onboarding initiatives.
  • Establish governance and accountability models for onboarding across functions.
  • Lead the selection and management of any onboarding technology vendors and platforms in partnership with DDAT.
  • Define and track onboarding KPIs, leveraging data and insights to drive continuous improvement and demonstrate business impact.
  • Continuously scan for emerging onboarding technologies and best practices; recommend and implement enhancements to advance the colleague experience.
  • Integrate onboarding with culture, values, and leadership frameworks to ensure a consistent and engaging colleague experience enterprise-wide.
  • Develop executive-ready reports and presentations to communicate onboarding outcomes and recommendations to senior leadership.
  • Ensure onboarding strategy aligns with CVS Health's culture, values, and transformation goals.
  • Required Qualifications

  • 15+ years of experience in HR, talent strategy, or organizational development, with a focus on onboarding or colleague experience.
  • Proven success leading onboarding transformation efforts at large organizations (50,000+ colleagues) with multiple business units.
  • Experience designing onboarding experiences for diverse colleague personas.
  • Highly organized with the ability to synthesize large volumes of data, insights, and feedback into actionable strategy.
  • Strong strategic thinking and prioritization skills.
  • Excellent communication and executive presence; able to influence without direct authority.
  • Skilled collaborator with a track record of building cross-functional partnerships.
  • Experience navigating complex, matrixed organizations with shared services and decentralized structures.
  • Preferred Attributes

  • Systems thinker with a bias for action.
  • Empathetic leader who understands the colleague journey.
  • Comfortable with ambiguity and able to drive clarity in evolving environments.
  • Education

    Bachelor's degree required; Master's degree in HR, Business, Organizational Psychology, or related field preferred.

    Pay Range

    The typical pay range for this role is : $131,500.00 - $303,195.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

    Great benefits for great people

    We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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    Director Strategy • Woonsocket, RI, US

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