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Service Coordinator
Service CoordinatorCore Change Management Consulting Inc • Dallas, TX, US
Service Coordinator

Service Coordinator

Core Change Management Consulting Inc • Dallas, TX, US
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Job Description

Job Description

Description : Service Coordinator

Are you ready for a role where you can grow, make an impact, and be part of a growing Team?

At Core CMCI, we are looking for someone who thrives on hunger, camaraderie and dependability. If you know what it means to be relentless, then, you know how to work with a team to solve problems and push yourself and the team to be better. We are not looking for someone who wants another job to clock in and out. We are looking for someone who thrives in perseverance. If you like being challenged, please continue reading about who we are. Our values are getting it right the first time, customer focused-ensure every customer is satisfied, integrity- we are professional, ethical and accountable and we are ONE unit- we unify our efforts to succeed.

Who We Are : Core CMCI is a growing general contractor with a trash / recycling and construction fencing department for construction projects. In our 10 years as a company, service is key to differentiating our company from others. In the trash / recycling, we have a sustainable annual goal and you will help us achieve it. We serve projects in the DFW area.

Your work will help us achieve our mission- improving the community.

If you’re ready to showcase your hunger, dependability, and camaraderie on a daily basis, apply today.

Travel : No travel outside of DFW area required.

What is the job?

Position Purpose

The Service Coordinator is a position responsible for delivering legendary service by coordinating pre-construction meetings for the team, service deliveries, maintenance tickets, fence installations and holding accountable the entire fulfillment team- delivery trucks and fence installation crew. This role serves as the lead estimator for trash / recycling and fencing. The Service Coordinator ensures quality control, team performance, and optimal job execution while upholding Core CMCI’s core values and customer experience standards.

Required Skills

  • Management & Accountability : Ability to train, direct, and coach a diverse team in a fast-paced field environment according to standards.
  • Customer Service Excellence : Ability to set standards for and model 5-star customer interactions.
  • Estimating : Provides accurate onsite estimates and closes complex jobs.
  • Conflict Resolution : Handles employee or customer issues professionally and constructively.
  • Time & Route Optimization : Maximizes truck efficiency and daily job productivity.
  • Tech Fluency : Familiarity with Autodesk, SharePoint, CRM, GeoTab and digital scheduling / timekeeping tools
  • Time Management : Able to juggle projects with tight turnarounds.
  • Facilities Awareness : Capable of light facility maintenance and vendor coordination.
  • Growth Mindset : Eagerness to improve and adapt to a fast-paced environment.
  • Driving Skills : Maintain clean driving record
  • Construction : Must have commercial construction industry experience

Requirements :

Schedule Expectations

Primarily M-F. Must be responsive from pre-dispatch to end-of-day reports. Secondary service coordinator coverage for Saturday events (0-2 times a month).

Responsibilities

Lead the Service Team

  • Assign and adjust daily job schedules based on workload and team capacity.
  • Cooridinate team leads, drivers, and recycling specialists during operations
  • Conduct weekly huddles, job debriefs, and coachable moments in the field.
  • Hold Team Members accountable to dress code, SOPs, and timekeeping.

    • Estimating & Field Sales

  • Serve as the lead estimator for construction projects
  • Provide onsite estimates, close high-value leads, and coordinate with Operations on scheduling
  • Train team members on estimating techniques

    • Hiring, Training, and Onboarding

  • Lead all hiring for service team roles, including interviewing and onboarding.
  • Create a training program; ensure checklists and documentation are up to date.
  • Deliver hands-on and classroom training for field skills, efficiency, and safety.
  • Identify skill gaps and implement tailored development plans.

    • Quality Control & Performance Reviews

  • Conduct regular field inspections and job audits
  • Implement job debriefs and collect customer feedback
  • Deliver quarterly performance reviews and improvement plans
  • Ensure first-time job completion and minimize call-backs.

    • Operational Execution

  • Maintain crew efficiency, timeliness, and job closeout processes
  • Monitor trends in field issues and escalate when recurring.
  • Complete work orders promptly and thoroughly in the system.
  • Professionally handle customer issues and escalate as needed.
  • Execute reassignment of service work as needed for efficiency.
  • Address equipment, safety, or vehicle concerns in real time.
  • Communicate vehicle and equipment needs with Ops

    • Job Type : Full-time

    Pay : $60,000.00 per year

    Benefits :

  • Health insurance
  • Retirement Matching
  • Tuition Reimbursement
  • Dental / Vision Insurance Option
  • Performance based annual bonus

    • Schedule :

  • 10 hour shift

    • Work Location : In person

    A company issued cellphone, laptop and vehicle will be provided for job activities.

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    Service Coordinator • Dallas, TX, US