Onboarding SpecialistWrapmate • Denver, CO, US
Onboarding Specialist
Wrapmate • Denver, CO, US
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job_description.job_card.job_descriptionGuide customers through the onboarding process, setting clear expectations for design and production timelines. Serve as the primary point of contact for design-related questions, providing expert guidance on branding, file requirements, and wrap aesthetics. Communicate with customers regarding design approvals, revisions, and final production steps to ensure a smooth experience. Set proper expectations regarding revisions, material limitations, and installation timelines. Collaborate with internal teams to keep projects on track and aligned with customer expectations. Evaluate customer assets (logos, brand colors, existing designs) to ensure they meet production standards. Assist with design concepts, layout adjustments, and preparing proofs for customer review. Follow Wrapmate's design standards to ensure vehicle graphics install properly and look stunning. Verify vehicle photos to ensure clarity and usability. Confirm template accuracy to match the vehicle's exact specifications. Ensure vehicle paint color, badging, decals, and aftermarket accessories are accounted for. Identify and document any visible vehicle damage to prevent design misalignment. Communicate with customers if higher-resolution images are needed for quality assurance. Check vehicle body lines, seams, and recesses to ensure proper design placement. Ensure proofs contain all necessary views and accurately reflect design coverage. You thrive in a fast-paced environment and can juggle multiple projects at once. You are highly organized, detail-oriented, and love delivering amazing customer experiences. You have strong communication skills and can explain design concepts in a way customers understand. You are a problem solver who proactively finds solutions when challenges arise. You currently live in the Denver, CO area and excited to work out of our HQ offices every day. 3-5 years of experience in a customer-facing role (Account Management, Onboarding, or Project Management). Proficiency in Adobe Creative Suite, with a focus on Illustrator and Photoshop. Experience preparing print-ready files for vehicle graphics (or a strong desire to learn). Ability to work in Google Suite, Mac iOS, and preferably HubSpot. A background in vehicle graphics, automotive, or large-format printing is a plus.
Wrapmate Inc. Onboarding Specialist Denver, CO
- Full time Apply for Onboarding Specialist
We are looking to hire someone in the Denver Metro area. The Onboarding Specialist is a crucial role that blends customer experience with design expertise. This position ensures customers have a seamless onboarding experience while also managing the design process from concept to production. Acting as the bridge between customer needs and production-ready designs, you'll work closely with clients, designers, and project managers to deliver high-quality vehicle wraps.
Description
About Wrapmate
Wrapmate is revolutionizing the vehicle graphics industry by creating the first-ever global online platform that allows customers to complete graphics projects from start to finish using technology. We are inventing industry-changing solutions on a daily basis and are looking for passionate individuals to join our team. If you're looking to grow your career in a fast-paced, innovative environment, we'd love to chat.
What You'll Do
Customer-Facing Responsibilities
Design Responsibilities
Quality Assurance & Vehicle Check Responsibilities
What We're Looking For
What You Need to Succeed
Why Join Wrapmate?
Amazing company culture – We have each other's backs, always.
Flexible WFH policy – Help our company hit our goals, and work from anywhere.
Growth opportunities – Working for a small, fast-paced company is an incredible boost to your career.
Competitive benefits – Health, dental, vision, and 401(k).
Ready to be part of something big? Apply today and help us redefine the vehicle graphics industry!
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Onboarding Specialist • Denver, CO, US
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