Manager of OIT Operations Project and Portfolio Management

Manager of OIT Operations Project and Portfolio Management

The IT PPM Manager is responsible for managing the planning, prioritization, and execution of IT projects within the OIT Operations umbrella, including assessing impacts of external project pressures to project capability. They will manage productive relationships with internal and external stakeholders, typically within the City and associated agencies, and assist OIT in fostering strong and collaborative partnerships between OIT Operations, as well as with other units within OIT and various outside business partners. In this role, they will manage a small team of IT project management professionals and work closely and collaboratively with OIT Operations leadership to set priorities and strategic directions, communicate with stakeholders, and set divisional goals for supporting our Citywide partners.

They are expected to work with the OIT Operations departmental leaders to assist in promoting a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within their area.

Essential Functions

• Management
• Works to develop employees under their supervision.
• Assigns projects and priorities; addresses blockers.
• Identifies and advocates for unit needs.
• Operations
• Manages roadmaps for the operations project portfolio related to departmental priorities in collaboration with PMs, leadership, and operations staff, and constituent stakeholders. Coordinates the development and implementation of major project timelines where appropriate.
• Follows effective relationship and project management processes, including appropriate metrics and tools to report on the effectiveness of those relationships, projects, and project portfolio.
• Conducts regular reviews, priority-setting, and planning sessions with departmental partners. Serves as an advocate for those priorities / plans.
• Analyzes performance of activities within their area and documents resolutions, identifies and remediates problem areas, and devises and delivers solutions to enhance quality of area's services.
• Monitors request handling and escalation policies and procedures; manages the processing of incoming requests to ensure courteous, timely, and effective response.
• Tracks and analyzes status and trends and generates reports for internal and external audiences.
• Keeps their supervisor informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize project success or impact IT service delivery.
• Ensures excellent project documentation.
• Serves as Operations' primary representative on cross-PMO planning, processes, and Gates.
• Relationship Building
• Maintains collaborative and consultative relationships with Operations, central IT groups, Governance PMO, and departmental IT groups. Gains an understanding of the goals, strategies, processes, and requirements of the department to which they are assigned. Reports regularly to departmental leadership and OIT Operations on projects, services, and support.

Competencies, Knowledge, Skills and Abilities

Completion of a Bachelors degree program at an accredited college or university with a major course work in Computer Science, Information Technology or a closely related field AND Minimum of 5-7 years' Project Management experience managing multiple, large, cross-functional teams or projects 5-8 years of applicable business experience PMP certification or Master's Certificate in Project Management preferred. Any equivalent combination of education and experience is determined to be acceptable by the Office of Innovation & Technology and Human Resources.

Salary Range : $105,000-$120,000

Starting salary to be determined based on experience and qualifications.

Important : To apply, candidates must provide a cover letter and a resume.

Work Setting : in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee : We offer Comprehensive health coverage for employees and their eligible dependents Our wellness program offers eligibility into the discounted medical plan Employees receive paid vacation, sick leave, and holidays Generous retirement savings options are available Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex : Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.