Quality Analyst

A company is looking for a Quality Analyst to enhance service quality through transaction monitoring and feedback.

Key Responsibilities

Monitor and audit transactions to ensure superior client experience

Conduct data analysis to identify areas for improving customer experience and prevent risks

Provide actionable recommendations based on quality control audit data

Required Qualifications

Native level Japanese and Business English language skills

Minimum of 1 year experience in a quality organization within a contact center

At least 2 years of total work experience in a contact center industry

Familiarity with quality management methodologies such as Six Sigma and TQM is a plus

Proficiency in using Excel or Google Sheets and QA tools