Vendor Escalations Manager

A company is looking for a Vendor Escalations Manager.

Key Responsibilities

Assign escalation tasks and facilitate resolution of issues during local circuit deliveries

Maintain regular communication and meetings with preferred vendors to drive quick resolution of escalations

Document progress of escalations and actively participate in Quarterly Business Reviews with vendors

Required Qualifications

Minimum 2 years' experience in a role such as Vendor Coordinator, Service Delivery Coordinator, or Project Manager in telecommunications

Basic understanding of telecommunications processes and terminology

Fluency in English; additional languages are a plus

Self-motivated with strong interpersonal and influencing skills

Experience managing challenging situations and building relationships with vendors