Technical Support Engineer

Akkodis is seeking a Deskside Support Engineer for our client based out in Ashburn, VA (Onsite 5 days per week)

Pay Range : $25 / -$30 / hr on w2 without benefits. The salary may be negotiable based on experience, education, geographic location, and other factors.

Skills :

Top Qualifications, Skills, Experience or Certifications :

1. Deployment of customer hardware and software

2. Troubleshooting IT issues

3. Problem Resolution IT support to end users

Job Role Specific Requirements :

The support will range from simple to complex system issues and may include VIP support requirements.

Must have strong customer service skills and be able to multitask between hardware and software solutions.

Strong skills with imaging machines and troubleshooting during the image process are a plus.

• Customer service and communication skills
• Remote and Deskside Experience troubleshooting hardware and software issues
• Troubleshooting Microsoft Windows
• Installation and configuration of new machines in a Windows environment.
• Smart cards / PIV cards (general knowledge)
• Experience with Office 365, VPN, Active Directory, Thin Client
• Provide Remote Tool Support
• Conference Room / VTC Setups
• HDI Desktop Tech

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer : These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance