Talent.com
Senior Director, Business Analysis and Quality Assurance
Senior Director, Business Analysis and Quality AssuranceNYC Jobs • Brooklyn, NY, US
serp_jobs.error_messages.no_longer_accepting
Senior Director, Business Analysis and Quality Assurance

Senior Director, Business Analysis and Quality Assurance

NYC Jobs • Brooklyn, NY, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Senior Director Of Business Analysis And Quality Assurance

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

We are looking for a customer-oriented and collaborative individual to lead the Business Analysis (BA) and Quality Assurance (QA) Unit within the Applications Division. The BA group is charged with eliciting and documenting customer and end user requirements on small to extremely large enterprise technology programs, while QA makes sure the systems work as required by stakeholders. In addition to directing the staff and activities for the unit, the Senior Director will work with other Applications division unit heads to improve quality management within the division.

OTI expects to continue to leverage common skills and activities found in the BA and QA roles to cross-train select staff members to work on cross-functional agile teams delivering in a more iterative and continuous manner on projects such as MyCity, NYC 311, Open Data, and NYC.gov. The successful candidate will direct the combined Business Analysis and Quality Assurance groups to develop blended BA and QA roles within an increasingly agile environment using Scaled Agile Framework (SAFe) and Agile Scrum and Kanban methodologies; formulate and guide cross-training plans; promote innovation and user-centric approaches to new solutions; develop new processes that support a fast-paced environment; oversee and possibly create new policies; provide resource management and prioritization oversight; and evaluate possible tools that support the unit. This person will work closely with direct reports to innovate, develop, maintain, and encourage best practices and enforce standards in all areas.

Responsibilities will include :

  • Serve as the Senior Director of the Business Analysis (BA) and Quality Assurance (QA) groups, providing daily direction and mentorship to staff as well as individual consultants, when required.
  • Manage and coordinate OTI and interagency program, project, and product activities and relationships, as they pertain to the BA and QA functions.
  • Manage and participate in a professional development program that continuously trains BAs and QA analysts to efficiently deliver quality products.
  • Manage resource demand, prioritization, and assignments using OTI's portfolio management tools, in collaboration with other functional managers.
  • Engage early in the development of a project's high-level scope, feasibility, and solution design as well as assignment of resources.
  • Review, evaluate, and provide constructive feedback on BA and QA documentation to ensure the customer receives the highest quality deliverables.
  • Collaborate with other functional areas in OTI to update, understand, and comply with OTI's project management, product management, System Development Lifecycle (SDLC), Application Lifecycle Management (ALM), and other methodologies.
  • Provide direction and leadership concerning tools, processes, and best practices for the Business Analysis function.
  • Manage oversight of contractor / vendor activities and deliverables for adherence to Applications division standards.
  • Conduct regular team meetings to instill a culture of openness and bidirectional feedback; and
  • Collaborate with other functional areas to integrate Human Centered Design practices in analysis and product and project delivery.

Hours / Shift : Day - Due to the necessary technical management duties of this position in a 24 / 7 operation, candidate may be on call to work various shifts such as weekends and / or evenings. Work location : Brooklyn, NY.

Minimum Qualifications :

  • A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and / or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and / or data telecommunications or closely related electronics planning, management, and / or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and / or data telecommunications field; or
  • An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and / or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
  • Education and / or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.
  • Preferred Skills :

  • Proven leadership experience managing quality assurance, automation development and business analysis teams.
  • Strong management experience, either across functional areas or, more specifically, in an IT Business Analysis and / or Quality Assurance group within a technology services delivery environment.
  • Strong expertise in testing tools and practices, and automation.
  • Strong expertise in project management methodologies, including Agile, Scrum and Kanban.
  • Experience developing and employing functional and non-functional requirements documentation artifacts (e.g., Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User Interface Designs).
  • Experience with organizational planning, staff development, team building, and resource allocation / utilization.
  • Sound judgment in creating and implementing efficient processes, procedures, and continuous improvement strategies that account for organizational culture.
  • Strong vendor and contract management experience.
  • Ability to strategically assess a portfolio of initiatives, prioritize needs, allocate resources, and deliver value through partnerships with numerous stakeholders.
  • Strong written and verbal communication skills, especially honed for executive level and customer communications and presentations.
  • 55a Program : This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

    Public Service Loan Forgiveness : As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .

    Residency Requirement : New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

    Additional Information : The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

    serp_jobs.job_alerts.create_a_job

    Director Quality • Brooklyn, NY, US

    Job_description.internal_linking.related_jobs
    EXECUTIVE DIRECTOR. QUALITY ASSURANCE

    EXECUTIVE DIRECTOR. QUALITY ASSURANCE

    City of New York • New York, NY, US
    serp_jobs.job_card.full_time +1
    Applicants must be permanent in the Computer Systems Manager Civil Service Title.The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resource...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, Quality & Performance Improvement

    Director, Quality & Performance Improvement

    CarePoint Health System • Jersey City, NJ, US
    serp_jobs.job_card.full_time
    Director Of Quality / Performance Improvement.The Director of Quality / Performance Improvement provides leadership and assumes ultimate accountability for the development, implementation and coordinat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Continuous Improvement

    Director of Continuous Improvement

    FreshRealm • Linden, NJ, US
    serp_jobs.job_card.full_time
    At FreshRealm, we aspire to be the most optimized fresh meals solutions platform in the world.Fresh meals are our focus, and we are passionate about transforming this rapidly growing category, brin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Director of Quality Assurance and Training

    Director of Quality Assurance and Training

    The Fedcap Group • New York, NY, US
    serp_jobs.job_card.full_time
    The Director of Quality Assurance & Training ensures appropriate and effective monitoring of existing procedures of program operations and delivery of services. The position also maintains an on...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director : Quality and Performance Improvement

    Director : Quality and Performance Improvement

    CarePoint Health System • Hoboken, NJ, US
    serp_jobs.job_card.full_time
    Director Of Quality And Performance Improvement.CarePoint Health is one of New Jersey's leading health care systems comprised of three long-standing and highly-regarded hospitals Christ Hospital i...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Associate Director, R&D Quality Governance

    Associate Director, R&D Quality Governance

    Bristol Myers Squibb • Madison, NJ, US
    serp_jobs.job_card.full_time
    Associate Director, R&D Quality & Risk Governance.Those aren't words that are usually associated with a job.But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director, Clinical Quality Assurance

    Director, Clinical Quality Assurance

    Eisai • Nutley, NJ, US
    serp_jobs.job_card.full_time
    Director, Clinical Quality Assurance.At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health car...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Data Quality Assurance Lead Director

    Data Quality Assurance Lead Director

    Citigroup • New York, NY, US
    serp_jobs.job_card.full_time
    Data Quality Assurance Lead Director.Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.At Citi, you'll ha...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director Quality Assurance Quality Control

    Director Quality Assurance Quality Control

    ClinLab Staffing • Fairfield, NJ, United States
    serp_jobs.job_card.full_time
    QA / QC Director – Fairfield, NJ.The QA / QC Director is primarily responsible for the development and implementation of quality management systems. Establishing quality standards and procedures as well...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director Quality Assurance Quality Control (Fairfield)

    Director Quality Assurance Quality Control (Fairfield)

    ClinLab Staffing • Fairfield, NJ, US
    serp_jobs.job_card.part_time
    The QA / QC Director is primarily responsible for the development and implementation of quality management systems.Establishing quality standards and procedures as well as monitor compliance and regu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Director, Operational Excellence

    Senior Director, Operational Excellence

    Early Warning Services • New York, NY, US
    serp_jobs.job_card.full_time
    Senior Director, Operational Excellence.At Early Warning, we've powered and protected the U.Zelle, Paze?, and so much more. As a trusted name in payments, we partner with thousands of institutions t...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Assistant Director Quality & Performance Improvement

    Assistant Director Quality & Performance Improvement

    University Hospital • Newark, NJ, US
    serp_jobs.job_card.full_time
    Assistant Director Of Quality & Performance Improvement.Are you passionate about driving excellence in healthcare quality, patient safety, and performance outcomes? We are seeking a dynamic and exp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Policy and Quality Assurance, Bureau of Early Intervention

    Director of Policy and Quality Assurance, Bureau of Early Intervention

    NYC Jobs • Corona, NY, US
    serp_jobs.job_card.full_time
    The Bureau of Early Intervention is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential.It reduces the ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Quality Director

    Quality Director

    Roehm • Parsippany, NJ, US
    serp_jobs.job_card.full_time
    The Director of Quality is responsible for ensuring excellent quality practices across 3 Roehm Business Units in Region Americas. This includes overseeing the development, implementation, and contro...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, Analyst - Supply Chain Quality Leadership

    Director, Analyst - Supply Chain Quality Leadership

    Gartner • Stamford, CT, United States
    serp_jobs.job_card.full_time
    Gartner Analysts are industry thought leaders who create must-have research, market predictions and best practices for a broad range of world-leading organizations. A Director possesses a keen eye f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Senior Director, Clinical Quality Assurance

    Senior Director, Clinical Quality Assurance

    Eisai • Nutley, NJ, US
    serp_jobs.job_card.full_time
    Eisai Clinical Quality Assurance Professional.At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Assoc Director, Quality Assurance Compliance

    Assoc Director, Quality Assurance Compliance

    Gilead • Parsippany, NJ, US
    serp_jobs.job_card.full_time
    Associate Director, Vendor Quality Management (VQM).At Gilead, we're creating a healthier world for all people.For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director : Quality and Performance Improvement

    Director : Quality and Performance Improvement

    CarePoint Health • Hoboken, NJ, United States
    serp_jobs.job_card.full_time
    CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Cente...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Quality Director

    Quality Director

    Gilbane Building Company • New York, NY, US
    serp_jobs.job_card.full_time
    Director of Quality is responsible for leading and managing the quality assurance strategy across all field operations for Gilbane Building Company. This role ensures that construction practices mee...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director, Trade Surveillance - Data Quality

    Director, Trade Surveillance - Data Quality

    TD Bank • Rego Park, NY, US
    serp_jobs.job_card.full_time
    Director-Level Surveillance Data Quality Team Leader.TD Securities Compliance team is seeking a Director-level candidate to lead the Surveillance Data Quality Team. This is a global role, the incumb...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted