Patient Engagement Specialist

The  Patient Engagement Specialist will function as a critical member of the Heart Failure Program and will work closely with the heart failure clinical team in ensuring patient engagement, success, and satisfaction.

This Patient Engagement Specialist will be responsible for outreaching, enrolling, and coordinating patients.

This includes, but may not be limited to :

• THIS IS A REMOTE WORK FROM HOME POSITION, MUST RESIDE WITHIN ORLANDO, FLORIDA AREA ONLY Oversee and manage a referral list of patients eligible for enrollment.
• Outreach to target list of patients in a timely manner and maintain appropriate documentation.
• Aim to increase patient engagement by professionally informing patients and / or caregivers on the individualized care and service they can expect.
• Assist patients with scheduling appointments in accordance with the Heart Failure program.
• Handles and coordinates inbound and outbound calls in a professional, courteous and timely manner.
• Manages and screens calls according to caller’s needs and assists in resolving or redirecting the call if appropriate.
• Handle tracking and coordination of mailings in collaboration with the care team Ensure patient demographics in the medical record is updated with current information.
• Review and follow up on voice mail messages in a timely manner.
• Aim to always deliver an excellent patient experience.
• Build a good rapport and maintain long-lasting relationships with patients and caregivers.
• Participate in staff meetings.
• Other duties as assigned.

Qualifications and Background :

Job Type :