Fleet Manager
The Fleet Manager is responsible for dispatching loads to our customers.
A Day in the Life of a Fleet Dispatcher :
- Promote safety in all actions
- Control and complete paperwork as required
- Safely plan driver trips around load / customer expectations and safety guidelines
- Communicate with drivers regarding company and customer requirements
- Relay to customer service any issues that need to be relayed to the customer
- Assisting the drivers in planning routes and building loads
- Prioritize loads for timely delivery
- Track and trace all current loads in transit and deliveries
- Assign loads to drivers in a fair and equitable manner
- Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service / ELD logs throughout their trip to destination
- Communicate with drivers during check-ins throughout pickup, transit, and delivery
- Monitor store inventories
- Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
- Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
- Comply with all corporate policies and procedures and all health and safety policies
Additional Responsibilities :
Carry out other duties assigned by CSC Manager as requiredEducation & Experience :
High School Education or equivalentOne year experience dispatching or in the customer service areaKnowledge, Skills and Abilities :
Excellent verbal and written communication skillsKnowledge of DOT regulations, federal and state standardsAbility to prioritize and manage multiple projectsSelf-starter with detail oriented work habitsAble to maintain confidentialityDisplay professional demeanorGood interpersonal skills; able to work well with wide range of individualsDemonstrate dependability through good attendance and adherence to timelines and schedulesBasic computer skills (word & excel)Knowledge of basic company employment policies and proceduresPhysical Requirements :
Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activityOccasional lifting (up to 20 pounds)