Patient Access Associate

Job Opportunity At Children's Hospital New Orleans

Your job is more than a job. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary.

General Duties :

• Greets patients, guests, and family members. Schedules patients for services with appropriate providers at appropriate locations and desired times when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists so as not to duplicate records. Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, and insurance information; revises systems immediately as errors are recognized.
• Activates scheduled accounts that have been set up for the patient according to the registration policy.
• Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork / documents are gathered and accurate.
• Ensures patient / guarantor signs all applicable documentation, such as consent and financial assistance application. Scans IDs, insurance cards, orders, authorization information, etc. to the patient's account once the information is validated for accuracy.
• Performs insurance verification tasks, including running automated eligibility responses at point-of-service to ensure active coverage and completing notification of admission with the insurance company within the established timeframe.
• Completes messages for providers as needed using the In-Basket messaging system and ensures that all information contained in the message is accurate.
• Updates Electronic Medical Records with documentation to communicate any information related to the status of a patient account.
• Performs financial analysis of each case and informs the patient of financial responsibility : Identifies patient copayment and reminds the patient of the collection process at the time of visit. When applicable, inform the patient / guarantor of liability due, including prior balances and estimates for scheduled service.
• Attempts to collect payment at the point of service for both copayments and residual payments. Provides patient information on LCMC's financial assistance programs and / or refers patients to financial counselors as needed.
• Provides excellent customer service to all patients, guests, and family members and internal and external team members / customers : Promotes a customer-centered experience by performing all functions warmly and courteously to patients, family members, providers, and all visitors of the organization. Answers incoming calls and warm transfers calls to appropriate areas.
• Provides directions to applicable areas of interest whether over the phone or in person. Schedules and reschedules appointments for patients as needed.
• Balances cash drawer daily and prepares cash long at the end of the shift when applicable : Balances cash drawer daily and accounts for shortages / overages / account posting errors. Makes debit / credit adjustments as necessary; forwards necessary backup documents to lead and / or general accounting for review.
• Makes department copies and reports unreconciled monies / deposits supervisor. Follows facility cash drawer policy as applicable.
• Completes and meets all job-related facility specific LCMC requirements.

Education / Experience Qualifications :

Work Shift : Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast.

Your extras :

You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Simple things make the difference :