Information Technology - Information Technology Support Technician

Information Technology - Information Technology Support Technician

Valley View Casino & Hotel, Valley Center, California, United States of America

Job Description

Posted : Thursday, July 3, 2025 at 10 : 00 AM

WHO WE ARE :

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!

Deeply rooted in the Valley Center community, we, the San Pasqual Band of Mission Indians, have a rich local history. With traditions founded upon "good neighbor" values, our Tribe has been a part of this community for many generations. Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity; it is a place for our friends and neighbors.

At Valley View Casino & Hotel, our team members are the foundation of who we are and what we do. The compassion, encouragement, and level of experience that you will be exposed to will put you on a career path full of opportunities for advancement.

Description of the Position :

The team member will perform a variety of specialized activities involved in the installation, configuration, operation, modification, and repair of computer, telecommunications, multimedia equipment, mobile devices, and related hardware and software. This position provides support to technology users and may direct others as needed. The role requires working independently with minimal supervision, relying on experience, guidelines, and good judgment.

Primary Duties, Responsibilities, and Tasks :

• Support and uphold Valley View Casino & Hotel's Standards of Excellence.
• Maintain positive guest relations, resolve complaints, and ensure satisfaction.
• Install and configure workstations, printers, and other IT equipment.
• Install software, maintaining security levels and access rights.
• Consult with users on project requirements.
• Inspect equipment, identify problems, and repair as needed.
• Participate in departmental meetings.
• Ensure high service levels for all systems users.
• Conduct inventory and maintain accurate records of all systems.
• Maintain knowledge of relevant software and network applications.
• Coordinate with vendors regarding software, hardware, or phone issues.
• Secure server rooms and IT areas, with access approved by management.
• Use creativity and judgment in duties, performing tasks independently based on guidelines.
• Safeguard confidentiality and privacy of all information.
• Respond to phone calls, emails, and voicemails promptly and accurately.
• Stay informed about company facilities and events to advise guests and staff.
• Perform other duties as assigned.
• Maintain professionalism, ethical conduct, and consistent attendance.

Required Qualifications :

Preferred Qualifications :

Physical Requirements :

Working Conditions :

Other Information :

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