Job Mystery Shopper - Kansas City

Mystery Shopper - Kansas City

A Service Appraiser must evaluate each store with a fair and accurate measurement of customer service, cleanliness, and merchandising according to the Service Appraiser Handbook and provide feedback by inputting evaluation information into the provided iPad. It is the Service Appraiser's responsibility to ensure they are inspecting each store to the same standards.

Major Functions

• Report on customer service provided by employees.
• Report on the appearance of the employees.
• Report on the overall cleanliness.
• Report on merchandising.

Maintain Program Requirements

Employee Support

Tablet Operations

Position in Organization

Reports to : Program Coordinator

Directly Supervises : N / A

Indirectly Supervises : N / A

Relationships

Inside the Company : Program Coordinator

VP / Operations Systems and HR

VP / Operations Systems

Personal Managers

Position Specifications

The required specifications (education, experience, and skills) are those that the employee must have to hold the position. Applicants applying for this position must possess the required specifications in order to be considered for the job. The desired specifications are those that are not required for the employee to hold the position but the employee should try to obtain the desired education, experience, and / or skills to be effective and successful in the position.

1. Required age : Must be 18 years old or older.

2. Required education : High School graduate or GED.

3. Desired education : High School graduate or GED.

4. Required experience : N / A.

5. Desired experience : Retail store experience.

6. Required skills : Patience to deal with tough situations; self-motivated and the ability to work with little supervision. Must be able to communicate in English, verbally and in writing with employees.

7. Desired skills : Same as required.