Patient Access Representative

Patient Access Representative

The Patient Access Representative is responsible for the accurate and efficient registration of patients entering the hospital or clinic for inpatient, outpatient clinic visit, specialty care, or emergency services. This role ensures all demographic, insurance, and billing information is collected correctly, while providing a high level of customer service and maintaining compliance with regulatory standards.

Essential Duties :

• Patient Registration : Greet and register patients for hospital services including admissions, outpatient visits, and emergency care.
• Obtain and verify patient identification, demographic data, insurance details, and physician orders.
• Insurance Verification & Pre-Authorization : Verify insurance eligibility and benefits at the time of registration. Collect co-pays, deductibles, and provide cost estimates as needed. Screening and application processing for Hospital Discounted Care.
• Documentation & Data Entry : Accurately enter patient information into the hospital's Electronic Health Record (EHR) system. Ensure completeness and accuracy of registration records for billing and compliance purposes.
• Customer Service : Provide excellent customer service to patients, families, and healthcare providers. Address patient inquiries regarding registration, insurance, and hospital policies.
• Compliance & Confidentiality : Adhere to HIPAA and all hospital policies regarding patient privacy and confidentiality. Follow internal procedures for financial assistance, emergency registrations, and consent forms.

Competencies :

Qualifications

Qualifications :

Preferred :

This position will remain open until filled; however, applications will be reviewed on a rolling basis.

Why Work at Melissa Memorial Hospital?

What We Offer :

Melissa Memorial Hospital is a 15-bed critical access hospital, located in Holyoke, Colorado. While being "rural" we are equipped for any situation. It is a model rural hospital with 1 operating room, surgical procedure room, 4 bay emergency room, and radiology including 64-slice CT scanner and mammography, MRI, ECHO, and Nuclear Medicine, along with other ancillary services. The hospital is co-located with a family practice clinic and retail pharmacy services. Other services include chemotherapy, general & orthopedic surgery, podiatry, cardiology, orthopedic surgery, progressive rehab services, and wound care. MMH operates a full-time EMS service and maintains a 24 / 7 AirLife Helicopter base.

The community :

Holyoke is home to the Holyoke Dragons and is truly a "City of Pride and Progress." Holyoke offers : From different coffee shops to different ethnic flavors, to a quick bite, the sweet small town of Holyoke has a handful of different restaurant options to choose from. Holyoke is based in Phillips County where there are four different rural towns in the county with two schools in the county. Holyoke, Amherst. Paoli, and Haxtun are all within the same county. Holyoke homes a historical museum with different artifacts of what has built Holyoke today. You will see the fields turn different colors throughout different seasons. Your wheat, corn, alfalfa, are some of the few cultivating growths that you will see around your area! If you enjoy hunting, there are plenty of opportunities for a good catch. You will discover that you can see the most beautiful sunsets and the clearest starry nights out in the rural areas. Come take a look at our beautiful little town in the Northeastern corner of Colorado.

Melissa Memorial Hospital is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.