Returns Specialist
Location : Irving, TX (On-site)
Type : Full-Time
About Us
Join SoundPro — where passion for professional Audio, Video, and Lighting (AVL) gear meets exceptional service. We’ve been trusted since 1973, and our team is built on four core values : people, accountability, passion, and service. We’re looking for a detail‑oriented, customer‑facing Returns Specialist to join our team and help keep our operations and customer relationships running smoothly.
What You’ll Do
You’ll split your time between two key areas :
- Returns Processing (about 70%)
- Handle communications with customers and vendors to coordinate product returns.
- Physically process returns : receiving, inspecting, restocking, and processing.
- Track and document return authorizations, credits, and exchanges.
- Ensure accurate reconciliation between warehouse / logistics and accounting.
- Provide monthly reporting around returns analytics.
- Other Support Role Tasks (about 30%)
- With direction from Purchasing facilitate stock rotations with suppliers.
- Act as a liaison with the Warehouse when incorrect or damaged products are shipped by vendors.
- Freight discrepancies reporting from vendors.
- Support other operational or administrative tasks as needed.
- Participate in process-improvement discussions-your insights matter here.
(Note : percentages may overlap slightly depending on workload and business needs.)
Who You Are
Minimum of 3 years of experience in customer service and / or returns processing.Excellent communication skills — diplomatic and professional in challenging situations.Strong attention to detail and follow-through — you own tasks through completion.Self‑starter who works independently and prioritizes effectively.Experience with professional audio / video equipment or the AVL industry strongly preferred.Proficient with Microsoft Office and ERP / CRM systems.Aligned with our culture : you believe in accountability, teamwork, and service excellence.Why You’ll Love Working Here
Join a company with deep roots (since 1973) and a track record of growth and innovation.Be part of a passionate, people‑focused team that values expertise and service excellence.Work in a role where your impact is real - you help ensure our customers stay satisfied.Comprehensive benefits including Health, Dental, and Vision Insurance, Paid Time Off, and 401(k).How to Apply
Please send your resume and a brief cover letter explaining why you’re excited about this role and how your experience aligns with what we’re looking for.