Director of Technical Services

AquafinitySanta Ana, CA, US

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Job Description

Overview

Now Hiring : Director of Technical Services

About Aquafinity

Aquafinity is a leader in delivering innovative aquatic system solutions designed for excellence, reliability, and sustainability. We serve a wide range of clients across commercial, institutional, and recreational sectors, providing top-tier water systems supported by unmatched technical expertise and customer care.

The Director of Technical Service plays a key leadership role within Aquafinity’s Technical Services division, overseeing field operations, technician development, customer technical support, and project execution.

This individual will lead a team of skilled field technicians, manage complex installation and maintenance projects, and ensure service operations align with Aquafinity’s standards of quality, safety, and customer satisfaction. The ideal candidate combines hands-on technical expertise with strong leadership and strategic operational management.

Key Responsibilities

Lead, train, and mentor field service technicians, promoting a culture of safety, accountability, and continuous improvement.
Oversee day-to-day service operations, including scheduling, workload management, and field efficiency.
Provide advanced technical support for internal teams and customers, including troubleshooting and training.
Manage multiple installation and maintenance projects, ensuring timely completion and adherence to company standards.
Serve as the primary technical contact for customers, ensuring exceptional service and issue resolution.
Support departmental budgeting, expense tracking, and revenue forecasting.
Identify opportunities for growth through enhanced service offerings and preventative maintenance programs.

Qualifications

Bachelor’s degree in Construction Management, Engineering, or related field preferred.

15+ years of experience in aquatics, technical service, or project management.

Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) certification preferred (or ability to obtain within 6 months).

Strong leadership and interpersonal skills with a proven ability to manage and develop teams.

Expert-level knowledge of aquatic systems, pumps, motors, filtration, and water chemistry.

Proficiency with ERP systems and project management tools.

Excellent communication, problem-solving, and organizational skills.

Why Join Aquafinity

Opportunity to lead a high-performing technical service team.

Collaborative environment focused on innovation, safety, and excellence.

Competitive compensation and benefits package.

Career growth and professional development opportunities.

Ready to lead with purpose and technical expertise?

Apply today to join Aquafinity as our next Director of Technical Service and help shape the future of our service operations.

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Director Of Service • Santa Ana, CA, US