Service Coordintor (Direct Hire) (Plymouth)

The Service Coordinator plays a key role in facilitating a variety of service-related initiatives, including minor project execution, warranty oversight, scheduled maintenance, and urgent service requests. This role serves as a central point of contact between clients, vendors, and field technicians, while working in close partnership with internal teams such as Logistics, Procurement, Project Management, and Finance.

Key Responsibilities :

• Oversee the full lifecycle of service requests, from initiation and scheduling to material coordination, partner engagement, warranty tracking, and final invoicing.
• Lead the execution of small-scale client projects using project management tools and methodologies to ensure timely delivery.
• Foster strong client relationships through responsive and high-quality service.
• Participate in a rotating on-call schedule to manage after-hours and emergency service needs.
• Coordinate with field technicians and service partners to ensure timely and accurate completion of work.
• Monitor project scopes, budgets, and timelines, holding stakeholders accountable for deliverables.
• Assess service performance, identify improvement opportunities, and communicate findings to internal teams.
• Collaborate across departments to maintain consistency and quality in service delivery.
• Contribute to process enhancements and departmental initiatives.
• Maintain accurate data and reporting across platforms such as Oracle, Smartsheet, Salesforce, and client portals.
• Develop expertise in service-related domains to support operational excellence.

Qualifications :

Additional Info :

Perks / Company Culture :

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.