PRN Front Desk Coordinator - Azura

Patient Services Coordinator

As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR, demographic data entry requirements for payers, and Revenue Cycle. It greets patients and answers multi-line telephone and fax.

Principal Duties And Responsibilities

• Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure / preoperative activities are scheduled or completed. Manages patient cancellations, center cancellations (e.g. equipment issues), and additions to schedule in accordance to center scheduling parameters.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinates collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

Physical Demands And Working Conditions

Supervision

Education

Experience And Required Skills

EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.