Job Description
Job Description
Looking for a leader to become the foundation of our Tropical Smoothie Cafe family in Hampton with potential to grow into a bigger role.
Qualifications
- Ability to train and coach crew members and develop future leaders of our Tropical Smoothie family
- Experience with ordering from vendors, receiving orders and inventory control
- Knowledge of labor, food cost and other cost management for operation
- Ability to oversee day to day operations of a restaurant
- Two or more years of restaurant experience, including progressive supervisory experience
- Legally able to work within the State and Federal guidelines
- Valid driver’s license
- Ability to multi-task and remain positive in sometimes stressful working conditions
- Serve Safe Certified required (or willing to get certification within 60 days)
- Ability to oversee day to day operations of a restaurant
Responsibilities
SUMMARY OF RESPONSIBILITIES The Assistant Manager is responsible for leading the FOH and BOH operations of the CafeThe manager will spend significant time performing managerial duties, as well as some back of house cooking / smoothie functionsKey responsibilities include helping with hiring, managing staff, training new and current staff and disciplining restaurant team members whenever necessaryThe assistant manager is responsible for ensuring excellent guest experience, the safety of our guests, team members and property, and product qualityThe position will lead and develop the assistant manager to drive catering and increase salesThe assistant manager must hit operational and sales goals for the Cafe, as well as operate within brand standardsBring energy and a smile to work every dayOperate well in impeccably clean, efficient and organized restaurant environmentsWears an “owner’s hat” in operating the storeKnowledgeable and proficient in each position within the cafeSuccessful completion of the Cafe Basics, Certified Trainer, and Crew Leader Training ProgramsRecruits, interviews, hires, and trains new Crew Members to ensure the café is staffed at the appropriate levelManages and delegates daily functions of the café including prepping product, making food and smoothies, serving customers, and completing daily and weekly cleaning dutiesLeads and coaches staff during each shift to ensure brand standards are upheldManages the brand experience, including hospitality, quality control, and speed of serviceEnsures all safety and security policies are being followed as set by the brandMonitors sales growth and cost control of the store against the budgeted expectation and historical performance to maximize profitabilityLeads marketing and promotional campaignsExecutes marketing and sales programs following guidelinesHires and trains cross functional Team Members to ensure the store is staffed at the appropriate levelManages labor to ensure proper staffing levels to meet the budget and sales strategyCreates a Schedule that meets labor goals while making sure the store is running to standardsManages the inventory and par levels weeklyConducts inventory weeklyEnsures equipment is operable to execute brand standardsDrives servsafe compliance and proper food handling proceduresPerforms any additional tasks necessary to run the storeBending, lifting and carrying up to 30-50 pounds to perform duties like stocking, refilling ice or taking out trashConstant face-to-face interactions with crew members and customersAssistant Managers can expect to have a 45-50-hour work week during the busy times of the year (40-45 when it is slower), dictated by the needs of the businessSome early mornings, late evenings, weekend, and / or holiday hours and will have additional opening / closing responsibilitiesLeads Crew Members and Shift Leaders by demonstrating Tropical Smoothie Cafes core values in all interactionsComply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shiftTropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order from the freshest ingredients. We find that superior, simple ingredients including real fruits and veggies just tastes better.
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