Business Analyst (Non-IT) - Intermediate (Austin, TX) - AMDJP00004580

Position Title : Business Analyst - RMA (SAP & Salesforce)

Location : Austin, Texas (Hybrid, 2 days onsite per week)

Clearance Requirements : None

Position Status : Long-Term Contract

Pay Rate : $45-$55 / hr

Position Description :

Seneca Resources is seeking a detail-oriented and collaborative Business Process Analyst - RMA (SAP & Salesforce) to join our client's team in Austin, Texas. In this role, you will be a key player in optimizing Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment .

You will work at the intersection of operations, customer support, and IT-driving process improvements, system enhancements, and seamless integration between SAP, Salesforce, and reverse logistics workflows . The ideal candidate thrives in cross-functional environments, brings strong problem-solving skills, and is eager to make an impact on operational efficiency and customer satisfaction.

Key Responsibilities :

• Analyze, document, and streamline RMA workflows specific to semiconductor product returns.
• Serve as the functional SME for RMA-related processes in SAP, Salesforce, and internal systems .
• Collaborate with Quality, Customer Operations, Logistics, and IT to identify opportunities for process optimization.
• Translate business needs into functional and technical requirements for system enhancements and integrations.
• Support configuration, testing, and deployment of system updates related to RMA processes.
• Provide training, documentation, and support to end-users and stakeholders on RMA tools and workflows.
• Drive improvements in reverse logistics, warranty management, and customer return operations .

Required Skills / Education :

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans , and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer , committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.