Construction and Maintenance Technician I

Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

Where you will work : This position will report to Astound's Northampton, PA office.

A Day in the Life of the Construction and Maintenance Technician I :

• Perform basic troubleshooting, repair and alignment of forward and return paths, including AC / DC voltage, RF levels, cable modems and RSUs.
• Perform RF troubleshooting and repairs, and escalate unresolved issues to appropriate work groups as needed.
• Troubleshoot and repair network power supplies. Check voltage levels, reset circuit breakers, replace batteries, etc.
• Read and interpret node prints
• Assist in the installation of Status Monitoring
• Follow established engineering and technical processes and procedures
• Maintain regular communication throughout shift with Peers, Supervisor(s) and hub technicians as required.
• Participate in advanced site surveys as required
• Provide technical support to other departments as required, including drop repair, plant construction, and headend / hub maintenance. Participate in "joint meets" with other Technicians to resolved customer escalated issues, either to identify the cause and refer the problem to the correct department, or to repair the problem.
• Maintain a daily log to track individual performance, maintain accountability, and use as reference / reporting tool.
• Respond to periodic requests to do a locate on any excavating activities found by other field technicians, supervisors, or when short term monitoring projects are required, when major excavation projects are underway in close proximity to the OSP.
• Respond to dispatches to any sites where underground plant damage occurs to aid in the investigation if one is initiated to determine why and / or how the OSP was damaged.
• Maintain positive relationships with other local utilities and government agencies in order to maintain open communication lines for speedy responsiveness to OSP related issues.
• Follow required procedures for establishing and maintaining a safe work zone
• Participate in on-call rotation schedule as needed (Market specific)
• Participate in Regional Market assignments
• Perform duties associated with construction of aerial and underground coaxial and fiber cable
• Splice coaxial and fiber cables
• Perform RF balancing of coaxial outside plant electronics
• Troubleshoot RF coaxial plant using state of the art test equipment
• Troubleshoot fiber optic equipment and fibers using state of the art test equipment
• Perform other duties as assigned

What You Bring to the Table :

Physical / Mental Abilities and Working Conditions :

We're Proud to Offer a Comprehensive Benefits Package Including :

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Pennsylvania for this position, plus opportunities for bonus, benefits and commission, if applicable, is :

Construction and Maintenance Technician I - $19.76- $32.89 per hour

Construction and Maintenance Technician II - $21.67- $36.10 per hour

Construction and Maintenance Technician III - $23.86- $39.75 per hour

Our Mission Statement :

Diverse Workforce / EEO :

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only) :

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only) : https : / / www.astound.com / wp-content / uploads / 2023 / 09 / CCPA-Employee-Privacy-Notice.pdf

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.