IT Support Specialist

SUMMARY

The IT Support Specialist provides first-line technical support to bank employees across 9 branches and 4 offices. This role assists with hardware, software, networking, and core banking system support while ensuring compliance with bank security and regulatory requirements. This is an entry-level position designed for individuals interested in developing a career in information technology within the banking industry.

ESSENTIAL FUNCTIONS

• Provide first-level technical support for desktops, laptops, printers, phones, and other end-user devices.
• Assist with software installations, updates, and troubleshooting (Microsoft Office, banking applications, etc.).
• Support users with online banking, teller systems, loan systems, and other core banking applications.
• Monitor tickets and respond in a timely, professional manner.
• Assist with network connectivity and troubleshooting (Wi-Fi, VPN, branch connections).
• Participate in patch management, antivirus updates, and routine system maintenance.
• Assist with IT asset tracking and inventory management.
• Support bank-wide technology upgrades and branch deployments.
• Follow all bank security, compliance, and confidentiality policies.
• Provide on-site and remote support across branches as needed (occasional travel required).
• Assist with and become familiar with our Vendor Management program.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

Preferred Skills (Not Required)

POSITION SPECIFIC COMPETENCIES :

PHYSICAL REQUIREMENTS

Must be capable of operating all types of office equipment.

EQUIPMENT USED

Computer, telephone, fax machine, scanner, copier, printer

SUPERVISORY REQUIREMENTS : None

WORKING CONDITIONS

The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.