Field Technician

Overview

Role : Field Support Engineer

TeamLogic IT of Northeastern Massachusetts

About Us : We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether it be fully-outsourced IT, supplemental IT, or project-based assistance. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.

Experience and Skills Required

• Experience configuring and deploying switches, firewalls, access points, and other networking equipment. Candidate must be able to demonstrate a comprehensive understanding of networking protocols and the ability to troubleshoot devices deployed to the customer environment.
• Experience with configuring and deploying VPNs.
• Experience working with and deploying Windows 2016 - 2022 Server.
• Experience working with and deploying hypervisors such as Hyper-V and VMWare ESXi.
• Experience working with SAN and NAS devices.
• Experience working with remote management and monitoring systems such as Ninja, Kaseya, Connectwise, Datto AEM, etc.
• Experience working with Office 365, GSuite, and other online collaboration platforms.
• Experience working with Windows 10 & 11 workstations / laptops and Apple products.
• Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently.
• 3-5 Years of prior IT experience. Prior experience with a Managed Service Provider is a plus. This is a hands-on role with equal parts project management and personal project execution.
• Demonstrates strong documentation skills
• Demonstrates the ability to effectively communicate by phone, email, and in-person.
• Demonstrates the ability to achieve successful outcomes while managing difficult situations with various customers and management levels.
• Demonstrates analytical and methodical troubleshooting skills.
• Demonstrates the ability to work in a fast-paced environment.
• Demonstrates initiative and acts independently to resolve problems.
• Demonstrates the ability to lead and direct the work of others.
• Demonstrates the ability to work effectively both as a team member and independently.
• Microsoft certifications are a plus.
• Cisco certifications are a plus.

Main Job Tasks & Responsibilities

Job Details

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