Client Success Manager

Job Description

Job Description

Description :

Position Title : Client Success Manager

Location : Coralville, IA (Hybrid eligible)

Reports to : Director of Client Success

Status : Full-Time, Exempt, Salary

Overview

Leepfrog Technologies is an education technology company headquartered in the Iowa City-Cedar Rapids region in eastern Iowa. We have a team of over 150 professionals who are passionate about higher education and student success.

Leepfrog’s primary product is CourseLeaf, an academic operations platform that supports curriculum, catalog, scheduling, registration, and syllabi management. Over 500 colleges and universities and 5.5 million students are using CourseLeaf to thrive.

The Client Success Manager is responsible for enriching the existing client experience with Leepfrog’s CourseLeaf software by driving client engagement, satisfaction, renewal and growth. They will have a basic understanding of the CourseLeaf suite; build strong relationships with Leepfrog clients at all levels to ensure they are getting maximum value from the software; and provide product and process information so that clients are well-positioned to meet their goals.

Duties

Drive true client value through client engagement, satisfaction, renewal and growth (activities with the client)

• Cultivate strong client relationships through regular check ins with stakeholders to assess product adoption / integration and client satisfaction.
• Promote client retention and loyalty and growth, provide critical product updates, and identify solutions that meet client evolving needs.
• Contact client stakeholders to assess their perspective on the client journey with CourseLeaf and ensure campus goals are being met.
• Communicate in multiple modes critical product and process updates and new product information to existing clients to ensure they are aware of the full array of CourseLeaf solutions and resources.
• Build an in-depth working knowledge of existing and new CourseLeaf software configuration, customization, and implementation options to meet client requirements.

Support Client Success activities (activities internal to Leepfrog)

Support measurement of Client Success effectiveness (metrics and Leepfrog revenue opportunities)

Inspire Customer Success Across Leepfrog

Requirements : Skills Required

Qualifications

Physical Requirements

Ability to travel up to 20% of the time (typically 1 trip per month for ~3 days), with periods of higher travel at peak times of the year. As part of the travel required, should occasionally be able to lift up objects such as luggage or other equipment. Generally, this position is considered sedentary and will use office equipment, phones, and computers and may be located in a busy, open area office, faced with regular interruptions.

Leepfrog Technologies, Inc. is an equal opportunity employer. All applicants will receive consideration for employment free from discrimination on the basis of race, color, religion, gender, age, sexual orientation, national origin, marital status, veteran status, genetic makeup, gender identity, disability, or other protected characteristics by local, state, or federal law.