Systems Support Technician II

Overview

Provides first level support for end-users with software applications, operating systems, computer hardware and peripherals. Answer and resolve calls placed to the Service Desk using call / ticket tracking software to log and monitor progress. Build and maintain bank PC workstations and related equipment. This position has on-call responsibilities in a rotation with other members of the team. Flexibility and willingness to work outside normal hours required due to the nature of the job requirements, service interruptions, project work, etc.

Responsibilities

• Provide primary service desk support to users; accurately document and track all user support requests
• Troubleshoot both hardware and software system performance problems
• Direct escalation requests to appropriate team
• Build, deliver, set-up and upgrade of hardware including system configurations and software installations
• Replace / repair defective equipment
• Assist with new facility builds, equipment relocation / replacement projects as necessary
• Assist with general office upkeep and organization
• Collaborate with team to maintain up to date documentation
• Contribute to team discussions and process improvement initiatives
• Accurately tracking IT inventory
• Maintain a strong technical understanding of key applications and operating systems
• Demonstrates a high level of productivity and efficiency
• Ability to work independently and as part of a team
• Train and mentor Systems Support Tech I colleagues

Qualifications

EDUCATION & CERTIFICATIONS : (Minimum education required to perform the duties of this position)

Knowledge, Skills & Abilities

Competencies

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Framingham, MA $55,000 - $60,000 2 weeks ago

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