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Store Sales Representative - Alexandria, LA

Store Sales Representative - Alexandria, LA

The Sherwin-Williams CompanyDavidson, NC, United States
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This position is required to grow top line sales at assigned Lowes stores within geographic territory through implementing sales / marketing programs, training activities, service and merchandising responsibilities. The store count will range based on geography and store volume. Store count ranges between 3-5 stores, average territory contains 4 stores.

Lowes Stores :

  • 82 Lufkin, TX
  • 586 Alexandria, LA
  • 1769 Jasper, TX
  • 1772 Nacogdoches, TX
  • 2234 Leesville, LA
  • 2965 Pineville, LA

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Este puesto es necesario para aumentar las ventas de primera linea en las tiendas Lowes asignadas dentro del territorio geografico mediante la implementacion de programas de ventas / marketing, actividades de capacitacion, servicios y responsabilidades de comercializacion. El recuento de tiendas variara segun la ubicacion geografica y el volumen de las tiendas. El recuento de tiendas varia entre 3 y 5 tiendas, y el territorio promedio contiene 4 tiendas.

Lowes Tiendas

  • 82 Lufkin, TX
  • 586 Alexandria, LA
  • 1769 Jasper, TX
  • 1772 Nacogdoches, TX
  • 2234 Leesville, LA
  • 2965 Pineville, LA
  • Las tareas laborales implican el contacto con los clientes, que pueden incluir menores; y acceso a efectivo y otros metodos de pago, equipos electronicos, informacion personal, mercancias de la tienda y otros articulos de valor, y dicho acceso puede ser supervisado o no supervisado. Por lo tanto, la Compania ha determinado que una verificacion de antecedentes penales es necesaria para proteger a la compania, sus operaciones y reputacion y es necesaria para proteger la seguridad de los clientes, el personal, los empleados, los proveedores, los contratistas y el publico en general de la Compania.

    Sales

  • Establish strong selling relationships with store associates, store management and other district managers
  • Continually promote and represent the brand and product strengths to Lowes associates, customers / contractors discerning competitive advantage and competitor's weaknesses.
  • Utilize the CRM system to document sales calls and store visits. SSR will also gather and document competitor intelligence information in the CRM.
  • Conduct contractor events to promote products and to increase sales
  • Ensuring promotions, pricing & signage is set appropriately in each store.
  • Prepare Annual Grow Plan (AGP) for assigned stores in territory that meet or exceed sales & profit goals.
  • Training

  • Conduct product knowledge (PK) training sessions for current and newly hired Lowes associates. Training should include features, benefits as well as selling skills and may include a demo of the products. Products include (Valspar, HGTV Home by Sherwin Williams, Purdy, Minwax, Cabot, Thompson's Waterseal, White Lightning, DIY Paint, Contractor Paint).
  • Conduct sales training to current and newly hired Lowes associates.
  • Promotional Display training to Lowes associates.
  • Training on how to conduct a "color conversation" with customers.
  • Train store associate on equipment. i.e. tinting machines
  • Respond to and resolve product / service / inventory issues at the store level.

    Service

  • Assist store associates with tinting / mixing paint as needed.
  • Department review of all SW products. Review all products on shelf to ensure products are fully stocked and properly displayed. Replace defected products (dents, labels,etc...)
  • Make sales calls, as requested by Lowe's, to residential repainters, remodlers, property maintenance managers & local home builders (approximately 10% of weekly time) to increase the pro-paint sales.
  • Merchandising / Color Collateral / Displays

  • Maintain store signage, merchandising displays, color chip and color card stock.
  • Ordering inventory of collateral to ensure inventory is stocked.
  • Misc. Responsibilities

  • P&L review & management. Review consists of expense management, mistint expense tracking, collateral expenses & T&E.
  • Assist other Sales Service Reps as needed
  • Attended required conference calls
  • Attend local and non local trainings as required (i.e. Sales Excellence)
  • Attend National Sales Meeting(s)
  • Complete required paperwork / reports in a timely manner. This includes but is not limited to mileage tracking, expense reporting, etc..
  • RESPONSABILIDADES Y TAREAS PRINCIPALES

    Ventas

  • Establecer relaciones de ventas solidas con los asociados de la tienda, la gerencia de la tienda y otros gerentes de distrito.
  • Promover y representar continuamente las fortalezas de la marca y del producto a los asociados y clientes / contratistas de Lowes distinguiendo las ventajas competitivas y las debilidades de la competencia.
  • Utilizar el sistema de gestion de relaciones con los clientes (Customer Relationship Management, CRM) para documentar las llamadas de ventas y las visitas a tiendas. El representante de servicios de ventas (Sales Service Representative, SSR) tambien recopilara y documentara informacion de inteligencia de competidores mediante el CRM.
  • Realizar eventos con contratistas para promover productos y aumentar las ventas.
  • Garantizar que las promociones, los precios y la carteleria se posicionen adecuadamente en cada tienda.
  • Preparar el plan de crecimiento anual (Annual Growth Plan, AGP) para las tiendas asignadas en el territorio que cumplan o superen los objetivos de ventas y ganancias.
  • Capacitacion

  • Llevar a cabo sesiones de capacitacion sobre conocimiento del producto (Product Knowledge, PK) para asociados actuales y recien contratados de Lowes. La capacitacion debe incluir caracteristicas, beneficios y habilidades de venta, y puede incluir una demostracion de los productos. Los productos incluyen Valspar, HGTV Home de Sherwin Williams, Purdy, Minwax, Cabot, Thompson's Waterseal, White Lightning, pinturas "hagalo usted mismo" (Do It Yourself, DIY) y pinturas para contratistas.
  • Realizar capacitacion de ventas para los asociados actuales y recien contratados de Lowes.
  • Capacitacion en exhibicion de promociones para asociados de Lowes.
  • Capacitacion sobre como llevar a cabo una "conversacion sobre color" con los clientes.
  • Capacitar a los asociados de la tienda sobre equipos; por ejemplo, maquinas de tintado.
  • Responder a problemas con productos / servicios / inventario a nivel de la tienda y resolverlos.

    Servicio

  • Ayudar a los asociados de la tienda con el tintado / la mezcla de pinturas segun sea necesario.
  • Realizar revision de departamento de todos los productos de SW. Revisar todos los productos en las estanterias para asegurar que haya abastecimiento completo y exhibicion adecuada. Reemplazar productos defectuosos (por abolladuras, etiquetas, etc.).
  • Realizar llamadas de ventas, segun lo solicite Lowe's, a repintadores residenciales, remodeladores, gerentes de mantenimiento de propiedades y constructores de viviendas locales (aproximadamente el 10 % del tiempo semanal) para aumentar las ventas pinturas Pro.
  • Comercializacion / Materiales complementarios de color / Exhibicion

  • Mantener el abastecimiento de la carteleria de la tienda, los exhibidores de comercializacion, las muestras de colores y las tarjetas de colores.
  • Ordenar el inventario de materiales complementarios para garantizar el abastecimiento del inventario.
  • Responsabilidades varias

  • Revisar y gestionar las cuentas de perdidas y ganancias (Profit and Loss, P&L). La revision consiste en la gestion de gastos, el seguimiento de pinturas con errores de mezcla, el control de gastos de materiales complementarios y el control de viajes y gastos (Travel and Expenses, T&E).
  • Ayudar a otros representantes de servicio de ventas segun sea necesario.
  • Participar en llamadas en conferencia requeridas.
  • Asistir a capacitaciones locales y no locales segun sea necesario (por ejemplo, Excelencia en ventas).
  • Asistir a reuniones nacionales de ventas.
  • Completar documentos / informes requeridos de manera oportuna. Esto incluye, entre otros, seguimiento de millas, informes de gastos, etc.
  • FORMAL EDUCATION : Required :

  • HS Diploma or GED
  • Preferred :

  • Bachelor's Degree in Business (i.e. Sales, Business Management, Marketing, etc.)
  • KNOWLEDGE & EXPERIENCE :

    Required :

  • 1+ year previous experience in Customer Service, Sales, Marketing or other Business related field.
  • Ability to work a flexible work schedule. This includes evenings and weekends with up to 9 Saturday's per year.
  • Must have a valid driver's license
  • Strong Organizational & Communication skills
  • Preferred :

  • Ability to communicate in Spanish
  • Conducting presentations to groups of employees
  • Experience in sales, customer service or merchandising
  • Ability to work independently
  • P&L / Budget Management
  • PHYSICAL REQUIREMENTS :

  • Must be able to sit, stand, hear, and see on a constant basis.
  • Must be able to walk, write, and type on a frequent basis.
  • Must be able to lift and carry up to 50 pounds.
  • Must be able to climb and descend stairs.
  • Must be able to bend, carry, reach, push, and pull on an occasional basis.
  • Must be able to communicate verbally and in writing.
  • May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
  • May work in areas where noise level is such that hearing protection is required.
  • May work in areas where toxic, flammable, and hazardous materials are present.
  • May be exposed to varying amounts of dust and dirt.
  • Work surfaces may include concrete.
  • Employee must be able to tolerate non-toxic paint odors and be able to wear a respirator as required.
  • Employee must be able to operate a computer and communicate via telephone.
  • Some travel to other locations, meetings and / or seminars is required.
  • TECHNICAL / SKILL REQUIREMENTS :

    Required :

  • Must have the ability to learn to operate the in store tinting machines
  • Must be able to operate an iphone & computer
  • Preferred :

  • Previous paint / coatings experience
  • TRAVEL REQUIREMENTS :

  • 50% or more (May be less, depending on Geographic Region)
  • REQUISITOS DEL PUESTO

    EDUCACION FORMAL : Se requiere :

  • Diploma de escuela secundaria o GED
  • Se valora :

  • Licenciatura en el campo con los negocios (por ejemplo, ventas, gestion comercial, marketing, etc.).
  • CONOCIMIENTO Y EXPERIENCIA :

    Se requiere :

  • Mas de 1 ano de experiencia previa en servicio al cliente, ventas, marketing u otro campo relacionado con los negocios.
  • Capacidad para trabajar con un horario de trabajo flexible. Esto incluye noches y fines de semana con hasta 9 sabados por ano.
  • Obligatoriedad de poseer una licencia de conducir valida.
  • Solidas habilidades organizacionales y de comunicacion.
  • Se valora :

  • Capacidad de comunicarse en espanol.
  • Realizacion de presentaciones a grupos de empleados.
  • Experiencia en ventas, servicio al cliente o comercializacion.
  • Capacidad para trabajar de manera independiente.
  • Administracion de P&L / presupuestos.
  • REQUISITOS FISICOS :

  • Debe ser capaz de sentarse, pararse, escuchar y ver de manera constante.
  • Debe poder caminar, escribir y tipear con frecuencia.
  • Debe poder levantar y transportar hasta 50 libras.
  • Debe poder subir y bajar escaleras.
  • Debe ser capaz de inclinarse, transportar elementos, extenderse, empujar y tirar ocasionalmente.
  • Debe ser capaz de comunicarse verbalmente y por escrito.
  • Puede trabajar en interiores y exteriores segun sea necesario. Capacidad de exposicion al calor de hasta 50 C (120 F) y al frio de hasta -17 C (0 F).
  • Puede trabajar en areas donde el nivel de ruido es tal que se requiere proteccion auditiva.
  • Puede trabajar en areas donde haya presencia de materiales toxicos, inflamables y peligrosos.
  • Puede estar expuesto a diversas cantidades de polvo y suciedad.
  • Las superficies de trabajo pueden incluir concreto.
  • El empleado debe ser capaz de tolerar olores de pintura no toxicos y de usar un respirador segun sea necesario.
  • El empleado debe poder operar una computadora y comunicarse por telefono.
  • Se requieren algunos viajes a otros lugares, reuniones o seminarios.
  • REQUISITOS TECNICOS / DE HABILIDADES :

    Se requiere :

  • Debe tener la capacidad de aprender a operar las maquinas de tintado de la tienda.
  • Debe poder operar un iPhone y una computadora.
  • Se valora :

  • Experiencia previa en pintura / recubrimientos.
  • REQUISITOS DE VIAJE :

  • 50 % del tiempo o mas (puede ser menos, segun la region geografica).
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