Vice President of Strategic Client Engagement

Job Description

Job Description

Company Description

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for a Vice President of Strategic Client Engagement at MDLinx, an M3 company.

About MDLinx

MDLinx, a leader in healthcare customer engagement, connects brands with highly qualified, curated HCP audiences through its innovative omnichannel platform. Our mission is to empower healthcare providers with tools, insights, and resources that enhance their professional journey and ultimately improve patient outcomes. As we advance toward the next phase of our strategic vision, we are seeking a dynamic leader to drive customer engagement, align platform and product strategy with client needs, and champion the evolution of MDLinx’s data-driven offerings.

Job Description

The Vice President of Strategic Client Engagement will lead a multidisciplinary team focused on delivering measurable client outcomes while advancing MDLinx’s audience intelligence and platform capabilities. Reporting directly to the Chief Commercial Officer, this role will oversee account management, analytics, and marketing functions, ensuring alignment between client objectives and data-driven strategic solutions.

This leader will play a pivotal role in strengthening MDLinx’s position as the most contextually intelligent healthcare engagement platform—bridging marketing strategy, analytics, and innovation to drive business growth.

Key Responsibilities :

Customer Engagement and Strategy

• Serve as a strategic thought partner to clients, aligning marketing strategy with business goals through the development of data-driven, measurable engagement programs.
• Identify client challenges and bridge them with MDLinx’s platform capabilities—delivering quantifiable impact through omnichannel programs, predictive analytics, and behavioral insights (in partnership with data science and engineering)
• Lead cross-functional collaboration across marketing, analytics, and product teams to deliver optimized media mix, enhanced targeting, and superior engagement outcomes (in partnership with growth marketing and analytics)
• Develop and execute strategies that elevate client satisfaction, retention, and revenue growth by leveraging MDLinx’s first-party data, proprietary HCP identity graph, and contextual content engine.

Strategic Planning, Analytics, and CRM Integration

Leadership and Organizational Impact

Innovation and Roadmap Evolution

Qualifications

Additional Information

Benefits :

A career opportunity with M3 USA offers competitive wages, and benefits such as :

M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and / or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

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