Workforce Management Analyst
VirtualVocationsDurham, North Carolina, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Workforce Management Analyst II (Remote).
Key Responsibilities
Forecast call volume and resource requirements, developing staffing plans and schedules to meet service objectives
Analyze call volume and staff forecasting to generate efficient weekly schedules for call-handling positions
Maintain data integrity of scheduling databases and perform regular reporting and evaluations of staffing needs
Required Qualifications
Bachelor's Degree or 4 additional years of relevant work experience in lieu of a degree
3 years of experience in service center operations or scheduling / forecasting within a call center environment
Proficiency in Microsoft Applications including Word, Excel, and Access
Strong statistical and analytical abilities
Ability to work independently and collaboratively while meeting deadlines
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Workforce Analyst • Durham, North Carolina, United States
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