Guest Service & Player Reward (GSPR) Representative

Job Description

Job Description

Core Responsibilities :

• Implement programs, special events, giveaways, promotions as directed by Marketing Department.
• Marketing sales including but not limited to telemarketing, face to face interaction, emailing, etc.
• Ability to service all guest in a professional, timely and efficient manner.
• Ensure work area appears professional, clean, and inviting to guests
• Ability to explain contests, drawings, promotional giveaways, and player’s club benefits to guests as detailed in approved gaming submissions.
• Monitor the gaming floor to identify registered players or prospective players.
• Accountable to understand and comply with all regulatory guidelines, submissions, policies, and procedures.
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance.
• Adhere to the marketing plan set forth by the Sr. Director of Marketing, by implementing promotions and giveaways as directed, reviewing necessary information to achieve a successful event.
• Escalate guest complaints and issues immediately to Guest Service and Player Rewards Supervisor.
• Maintain strict confidential guidelines concerning all guest interactions and records.
• Complete all necessary paperwork in a timely manner.
• Must Role Model Company guest service program.
• Other duties as assigned.

Qualifications / Requirements :

OTHER