Manager, Certification Operations & Projects

Job Description

Hybrid work model requiring Tuesday and Wednesday in office located in in the Streeterville / Magnificent Mile area of downtown Chicago, IL.

JOB SUMMARY

In collaboration with the American Osteopathic Association’s Certifying Board Services (CBS) Leadership Team, the new Manager, Certification Operations and Projects is responsible for managing the day-to-day operations and activities of AOA member boards and their respective certification products, services and experiences. This role involves evaluating, codifying, and improving the candidate and diplomate experiences. Additionally, the Manager will facilitate and collaborate with the CBS Leadership Team on select strategic projects, and in specific instances, lead the deployment and optimization of enduring programs under CBS purview.

ESSENTIAL FUNCTIONS

In collaboration with CBS Leadership, the Manager, CBS Operations and Projects will :

Operations Management :

• Manage and streamline daily operations of all CBS activities.
• Develop, implement, and periodically evaluate all CBS operational policies and procedures to continuously support and enhance efficiency and effectiveness.
• Develop, deploy, and periodically evaluate proactive and pre-emptive mitigation strategies to protect operations and maintain and optimize the candidate / diplomate experience.
• Ensure compliance with 3rd-party certification accreditation standards (e.g., National Commission for Certifying Agencies (NCCA), ISO / IEC : 17024, etc.), certification / credentialing industry best practices, and regulatory requirements, when applicable and appropriate.

Program Management :

Candidate / Diplomate / Stakeholder Experience :

Quality Management :

Teamwork :

Data Management, Analytics, and Reporting :

MINIMUM QUALIFICATIONS OR EXPERIENCE :

Education : A bachelor’s degree in Health Care Administration, Business Administration, or a related field, or ability to demonstrate equivalent related experience is required.

Experience : Minimum of 3 – 5 years of experience in operations management, preferably in health care, certification, professional member associations, or physician board certification settings.

SPECIAL SKILLS / EQUIPMENT

The ideal candidate demonstrates :

PHYSICAL, MENTAL DEMANDS / WORKING ENVIRONMENT

PHYSICAL

Physical demands include the ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.

MENTAL

Work is performed in a dynamic environment. Incumbent is expected to be able to quickly adapt to stressful situations, exercise good judgement, communicate effectively orally and in writing, and interact appropriately with internal and external stakeholders.

ENVIRONMENT

Work is performed in an office environment or other approved location.

This is an exempt full-time position.

Hybrid work model requiring Tuesday and Wednesday in office located in downtown Chicago, IL

Salary Range : $73,000.00 - $78,000.00 Annually

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

American Osteopathic Association is unable to sponsor work visas at this time.