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Pharmacy Front End Manager

Pharmacy Front End Manager

Remedi SeniorCarePlymouth, MI, US
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Description

At Remedi SeniorCare, a division of Clarest Health, we’re redefining long-term care pharmacy services by providing innovative solutions that ensure safe and timely care for residents in nursing homes and assisted living facilities. Join our team as a Front End Manager and take the lead in driving excellence across critical operational areas while fostering a positive and productive environment for our team and customers.

As a Front End Manager, you’ll oversee the day-to-day operations of key departments including Order Entry, Call Center, Onboarding, Medical Records, and Quality Improvement. Reporting to the General Manager you’ll manage teams, optimize workflows, and deliver high-quality outcomes that enhance the customer experience.

Location :  14700 Helm Court, Plymouth, MI  48170

What We Offer

  • Comprehensive Benefit and Total Reward Package
  • Paid time off for full-time employees
  • Medical, Vision, and Dental Insurance
  • Flexible Spending and Health Saving Accounts
  • Life Insurance, Long-and Short-Term Disability Coverage
  • 401K Plan with a match
  • Pet Insurance
  • And much more!

Key Responsibilities :

Lead and Develop Teams

  • Recruit, onboard, and train team members to meet operational standards and regulatory requirements.
  • Foster a culture of collaboration, growth, and accountability by coaching and mentoring staff.
  • Conduct regular performance reviews, address feedback, and implement development plans.
  • Oversee leads and supervisors, ensuring they are fully supported, trained, and aligned with company goals.

    • Drive Operational Excellence

  • Monitor team productivity and ensure performance meets or exceeds established standards.
  • Manage workflows, adjust priorities as needed, and ensure adherence to deadlines.
  • Streamline processes to boost efficiency, reduce costs, and improve quality across departments.
  • Collaborate on the seamless onboarding of new facilities, ensuring accurate setup and efficient transitions.

    • Oversee Key Department Functions

  • Ensure accurate and timely order entry, including processing new orders, refills, discharges, and emergency requests.
  • Supervise the call center to deliver professional, customer-focused service.
  • Oversee the creation and maintenance of medical records, ensuring accuracy and compliance.
  • Support quality improvement initiatives by investigating issues, documenting outcomes, and implementing solutions.

    • Qualifications :

  • Education : Registered by the State Board of Pharmacy as a Pharmacist and is in good standing as required by state regulations.
  • Experience :   Proven leadership experience in a pharmacy or healthcare setting; LTC pharmacy experience preferred and the ability to manage large, diverse teams across multiple shifts.
  • Skills : Proficiency in pharmacy systems (Framework, DocuTrack) and operational workflows, strong communication and organizational skills with a customer-first mindset and problem-solving expertise and the ability to adapt in a fast-paced environment.

    • Remedy SeniorCare is an Equal Opportunity Employer. Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require a reasonable accommodation.

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    Front End Manager • Plymouth, MI, US