Financial Technology Services - (Fraud Detection) Customer Service

Job Description

This is a remote position.

What to Expect

On a daily basis, for the Financial Technology Services - (Fraud Detection) Program, Agents will perform services related to customer policies and procedures.

• Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value-added services to cardholders.
• Provide cross-referral services with fraud management, outbound notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.

Capabilities of Top-Performing Agents

Requirements

Please click this link for the Basic PC Requirements  Computer Specifications

Please note that more detailed equipment information is required and S & E Group will provide this detailed information and support once you complete the process of joining our team.

More detailed background check will be required.

Benefits

Requirements

Required Skills : Communication skills : Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively by phone, chat and / or e-mail. Computer literacy skills : Each customer service representative must have good computer skills. Fully understands the basic functions of the computer and utilization of well-known programs including e-mail. Customer-service skills : Customer service representatives must help to retain customers by answering customer questions and complaints in a helpful and professional manner. Interpersonal skills : Creating positive interactions with customers is an essential part of a representative’s job. Listening skills : Representatives must listen carefully and understand a customer’s situation in order to assist them and to obtain the best resolution. Attention to Detail : Customer service representatives must be careful about detail concerning policies and procedures of their specific client. Integrity : Customer service requires being honest and ethical for the protection and privacy of customer sensitive information. Patience : Workers must be patient and polite, especially when interacting with difficult or irate customers. Ability to Work Independently : Representatives must guide oneself with little or no supervision and depending on oneself to get things accomplished. Problem-solving skills : Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention. Skills and Attributes :