Overnight Care Advocate CoordinatorVirtualVocations • Asheville, North Carolina, United States

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Overnight Care Advocate Coordinator

VirtualVocations • Asheville, North Carolina, United States

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A company is looking for an Overnight Care Advocate Coordinator II.

Key Responsibilities

Provide exceptional member experiences through inbound / outbound calls in a fast-paced contact center

Act as a patient advocate, resolving issues and connecting members with appropriate internal resources

Utilize technology to assist members in navigating their healthcare needs and ensure timely follow-up

Required Qualifications

One year of experience in the healthcare industry, customer service, or call center

High school diploma or GED

Ability to work overnight shifts and at least one weekend day per week

Familiarity with Electronic Health Records (EHRs) or Electronic Medical Records (EMRs) preferred

Experience with CRM systems such as Salesforce or Zendesk preferred

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Care Advocate • Asheville, North Carolina, United States

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