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Field Deployment Manager

Field Deployment Manager

IPG PhotonicsHuntsville, AL, US
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Field Deployment Manager

The Field Deployment Manager reports to the Defense Business General Manager and will lead all aspects of customer deployment and operational support for the Defense business. This role bridges engineering, sales, and customer operations to ensure seamless integration, training, and field deployment of the system in mission-critical defense environments. The ideal candidate is a hands-on leader with deep experience in defense systems deployment, customer engagement, and program execution.

Key Responsibilities

  • Plan, coordinate, and oversee deployment of IPG Defense systems at customer sites worldwide.
  • Serve as the operational lead for field integration, ensuring system functionality and interoperability with existing defense assets.
  • Develop and manage deployment schedules, logistics, and resource planning.

Customer Support, Training & Materials Development

  • Design and deliver comprehensive training programs for defense customers, covering system operation, troubleshooting, and maintenance.
  • Lead the creation of training materials, manuals, user guides, and digital content to support customer learning and sustainment.
  • Provide on-site support during initial deployment and acceptance testing.
  • Establish field support protocols and documentation tailored to defense use cases.

    • Cross-Functional Coordination

  • Act as the primary liaison between customers, engineering, and sales during deployments.
  • Provide structured feedback to engineering teams on system performance, reliability, and feature requests.
  • Partner with sales / program management to ensure deployments meet contractual requirements and exceed customer expectations.

    • Operational Excellence

  • Build and lead a global field deployment team (contractors, technicians, trainers).
  • Define and monitor KPIs for deployment quality, training effectiveness, and customer satisfaction.
  • Establish scalable processes for repeatable deployments across multiple customers.
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    Deployment Manager • Huntsville, AL, US

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