Assistant Manager
The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, guest service, people development, and operations management. The AM supports the Restaurant General Manager (RGM) in managing the daily operations of a single restaurant, driving key performance outcomes. The AM operates under the direction of the RGM and directly manages a team of Hourly Shift Coordinators and Team Members (20-45 employees).
Summary Of Responsibilities :
- Profitability
- Motivates and directs team members to exceed guest expectations with accurate, fast, and friendly service in a clean facility
- Provides coaching and feedback to Shifts Coordinators and Team Members to increase the restaurant team's capabilities and raise restaurant performance
- Directs restaurant team toward efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
- Ensures that restaurant upholds operational and brand standards
- Performs duties of Hourly Shift Coordinator when necessary
Qualifications And Skills :
Must be at least eighteen (18) years of ageHigh School Diploma or GED required, 2 years of college preferred1-2 years of previous quick service restaurant experience, experience in management preferredSome understanding of P&L interpretation and management to influence profitabilityDemonstrated leadership skillsDemonstrated understanding of guest service principlesAvailable to work evenings, weekends, and holidaysAbility to work long and / or irregular shifts as needed, for proper functioning of the restaurant