Senior Cyber Security Engineer (Professional Services)

With 1000 intelligence professionals over $300M in sales and serving over 1900 clients worldwide Recorded Future is the worlds most advanced and largest intelligence company!

Senior Cyber Security Engineer

With 1000 employees over $250M in sales 1500 clients and rapid year-over-year growth Recorded Future is the worlds most advanced and largest intelligence company!

Reporting to the Director of Professional Services Americas the Senior Cyber Security Engineer is a function of our Professional Services group your primary responsibility will be assisting customers with the design and integration of Recorded Future Security Intelligence data and running projects and teams to support this function.

What Youll Do :

As aSenior Cyber Security Engineer you will be an integrations expert implementing bleeding edge security intelligence technology to support information security teams and customer types including Threat Intelligence Security Operations Incident Response and Developer teams using SIEM SOAR TIP integrations on tools like Splunk Anomali Palo Alto XSOAR Microsoft Azure etc.

• Design and Implementation of Recorded Future Security Intelligence data in customer environment
• Understand and drive customers cyber security use cases workflows and overall needs to utilize Recorded Future integrations
• Scope and implement custom solutions across a variety of client architectures applications and tools
• Creating engineering solutions for clients
• Improvement or creation of security intelligence integrations
• Manage multiple projects in a dynamic fast-paced environment
• Leading projects and mentoring junior Cyber Security Engineers
• Serve as a liaison between development and internal teams to ensure client systems are adequately documented when triaging
• Help to resolve customer problems related to integrations RESTful APIs via email and online meetings
• Research customers technical issues in a timely manner and follow up with recommendations and action plans
• Participates in functional groups to identify and drive resolution for escalated cases
• Contribute and utilize internal technical expertise including development engineers knowledge base and other internal tools to provide the most effective solutions to customer issues
• Create knowledge base content and systems to capture new learning for reuse throughout the company and user base
• Exceed customer expectations on response quality timeliness of responses and overall customer experience
• Serve as internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible
• Collect information and document bugs with Engineering for product issues that are impacting customers
• Creatively think beyond the technical boundaries to address novel solutions related to threat intelligence and integrations into different technologies
• The hunger and drive to succeed with a multifaceted team
• Act as SME for clients whilst liaising between teams on cyber security technology
• Act as a technical escalation point for integration solutions
• Ability to articulate complex solutions to clients and internal senior management

What Youll Bring :

Why should you join Recorded Future

Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.

Want more info

Blog & Podcast : Learn everything you want to know (and maybe some things youd rather not know) about the world of cyber threat intelligence

Linkedin Instagram& Twitter : Whats happening at Recorded Future

The Record : The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field

Timeline : History of Recorded Future

Recognition : Check out our awards and announcements

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to our recruiting team at

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.

Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives :

Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future including those sent to our employees or through our website will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.

Agencies must have a valid written agreement in place with Recorded Futures recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

Required Experience :

Senior IC

Key Skills

Close Protection,Credit Control,Customer Service,Government,Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1