Cash Operations Manager

Dolphin Debit is a full-service ATM management company and a wholly owned subsidiary of Euronet Worldwide (EEFT). Dolphin Debit offers a complete suite of ATM management services, from routine maintenance and monitoring to cash Management and compliance updates. This job is located in our Spring, TX office and will be in office.

The Cash Operations Manager is responsible for managing day to day cash operations by providing guidance to cash team members on daily tasks, escalating high priority issues with vendors and 3rd party armor companies. Responsible for developing overall strategy of the cash operations department, recommending, and implementing improvements, and reporting performance to senior management.

Responsibilities

• Provides guidance and approvals for cash team members regarding operational procedures
• Oversees daily cash tickets and monitors for completion, flags high priority tickets for resolution
• Mediates between clients and vendors regarding service issues and client-specific requests
• Meets with internal department managers to identify chronic service issues across the fleet and determine best solutions
• Meets with 3rd party armor companies to improve overall performance of cash replenishment services
• Works alongside internal department managers to understand big picture activity and present cohesive communication to clients
• Coordinates with clients and vendors to reconcile cash discrepancies and research out of balance issues
• Acts as primary escalation point for unresolved cash issues, investigating problems that arise and communicating directly with vendors to close outstanding items
• Accomplishes related results as needed

Requirements

Benefits

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.