Customer Service Representative

About Our Business :

Client partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions together with technology-enabled processing services creates a flexible, configurable, and scalable platform that addresses lenders and borrowers ever-evolving needs.

About the Role :

As a Customer Service Representative, you will work in a dynamic team environment, assisting with inbound and outbound calls. In this role, you will be responsible for assisting customers with their bank and automotive loan accounts. You will be key in helping Client achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the Client States!

Essential Job Responsibilities :

Responsibilities may include, but are not limited to

Process ACH requests

Provide payoff quotes for consumers and dealers

Update customer account information (i.e. address change, name change)

Add / remove signers / beneficiaries

Assist customers with online banking accounts (i.e. password resets)

Order copies of checks / payments

Perform other duties as assigned

Required Qualifications :

High school diploma or GED

Prior customer service experience

Demonstrated ability to take independent initiative

Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)

Solid analytical and multi-tasking skills that result in solid decision-making skills and time management

Easily manage through change

Strong customer / client focus with the ability to resolve issues with a positive outcome

Comfort working in a fast-paced, high-volume office setting with great attention to detail

Enjoys speaking on the phone

Demonstrated ability to de-escalate customers turning bad experiences to positive ones

Ability to manage high volume with high accuracy